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Anti-Spam and Unsolicited Messaging Policy

Policy governing the promotion of flotek.io
Last updated: 23rd July 2025

Flotek Group Limited (“Flotek”, “we”, “us” or “our”) is committed to responsible marketing. We do not permit flotek.io, our services or our brand to be advertised through unsolicited, deceptive or unlawful messages.

1. Purpose and Scope

This policy applies to Flotek and to any employee, contractor, agency, affiliate, partner, reseller, supplier or other third party that advertises or promotes flotek.io, Flotek, or any Flotek product or service. It covers email, SMS and other text messages, voicemail, instant messaging, in-app messaging, social-media direct messages and comparable electronic communications.

2. Our Commitment

We do not send or authorise unsolicited electronic messages to advertise flotek.io. Marketing communications may be sent only where they are lawful, transparent and relevant, and where any consent or other applicable permission required by law has been obtained and recorded.

3. Prohibited Conduct

  • Sending bulk or repeated promotional messages to recipients who have not requested them or where another lawful basis or permitted exception does not apply.
  • Using purchased, rented, scraped, harvested or improperly obtained contact lists.
  • Continuing to contact a recipient after they have objected, unsubscribed or withdrawn consent.
  • Concealing or misrepresenting the sender’s identity, the commercial purpose of a message or its connection with Flotek.
  • Using misleading subject lines, sender details, domains, reply addresses or content.
  • Encouraging, paying or permitting another person or organisation to engage in conduct prohibited by this policy.

4. Requirements for Marketing Messages

  • The sender must have and document a valid legal basis before contacting a recipient.
  • Where consent is required, it must be freely given, specific, informed, unambiguous and capable of being withdrawn.
  • Any permitted customer exception must be used only where all legal conditions are satisfied, including a clear opportunity to opt out when details are collected and in every subsequent message.
  • Each message must clearly identify the sender and provide a valid, simple and effective way to unsubscribe or object.
  • Opt-out requests must be honoured promptly and suppression records maintained so that recipients are not contacted again unintentionally.
  • Marketing lists, consent records and campaign arrangements must be reviewed for accuracy and compliance.

5. Third Parties and Affiliates

Any third party promoting Flotek must comply with this policy, applicable data protection and electronic communications laws, and Flotek’s written instructions. A written agreement must define the third party’s responsibilities. Flotek may request evidence of consent, list sources, suppression checks and campaign content, and may suspend or terminate an arrangement for non-compliance.

Third parties must not subcontract or delegate promotional activity without prior written approval. Approval does not reduce their responsibility for compliance. If Flotek becomes aware of suspected misuse, it may require an immediate pause, investigate the activity and require records demonstrating compliance.

6. Complaints and Reporting

If you receive an unsolicited message that advertises flotek.io or claims to have been sent by or on behalf of Flotek, please report it through the contact details published on flotek.io. Include a copy of the message, the sender details, the date and time received, and any other information that may help us investigate. Please do not send passwords or other sensitive information.

We will review credible reports and take proportionate action. This may include adding the recipient to a suppression list, requiring a campaign to stop, restricting access to marketing systems, terminating a supplier or affiliate relationship, and notifying a relevant authority where appropriate.

7. Compliance and Enforcement

Marketing activities must comply with applicable law, including the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended. A breach of this policy may result in disciplinary action, withdrawal of authorisation, suspension of a campaign, termination of a contract or referral to a regulator or law-enforcement body, as appropriate.

8. Review

We review this policy periodically and may update it to reflect changes in law, regulatory guidance, technology or our business practices. The latest version will be published on flotek.io.

Contact us

If you have any questions about this policy, please contact us:

Flotek Group
Website: www.flotek.io
Email: hello@flotek.io