Join the Purple Army!

Location: Bridgend, South Wales
Salary: £26,500 per annum
Job type: Full time / Permanent

Job Responsibilities:
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• Review and assess all incoming tickets from partners in a timely and professional manner. 

•  Determine the urgency, impact, and technical category of each ticket.

•  Assign or escalate tickets to the most appropriate technician or specialist team.

•  Ensure tickets contain clear and complete information before dispatch.

•  Communicate with partners where clarification is required.

•   Flag high‑priority or service‑down incidents immediately.

Location: Bridgend, South Wales
Salary: £26,500 - £28,000 per annum
Job type: Full time / Permanent

Job Responsibilities:
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• Responding promptly and professionally to partner queries regarding billing and invoices  

•  Investigating and resolving discrepancies or issues related to partner billing. 

•  Coordinating with all teams within Flotek to investigate billing queries. 

•  Maintaining up-to-date records of customer interactions, adjustments, and billing communications within the CRM system. 

•  Supporting partners with onboarding processes related to billing setup and ongoing account management.  

•   Assist with reporting on ticketing stats on SLA’s 

Location: Swansea, South Wales
Salary: £28,000 - £30,000 per annum
Job type: Full time / Permanent

Job Responsibilities:
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•  Planning projects that have been received from the sales team 

•   Facilitating and holding initial kick-off meetings with     sales, engineering and the customer 

•  Ordering services from suppliers 

•  Placing provisioning orders for things such as broadband, hosted telephony and mobiles 

•   Scheduling engineers to attend site for installation and training 

•   Booking in stock and managing stock , including running stock takes 

Location: Bridgend, South Wales
Salary: £30,000 - £32,000 per annum
Job type: Full time / Permanent

Job Responsibilities:
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• Reporting to the Managed Print Service Manager

•  Stay updated on industry trends and Flotek technologies

• Responsible for giving world-class service at all times

• Responsible for delivering your ManagedPrint installation projects on time and within budget

•  Hands-on and remote technical troubleshooting

•  Creating and maintaining detailed project documentation to ensure effective handover to our support teams

Location: Bridgend, South Wales
Salary: £35,000 - £40,000 per annum
Job type: Full time / Permanent

Job Responsibilities:
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• Act as the primary point of escalation for major service incidents raised by internal teams and external partners.

•  Own high-priority escalations end-to-end, coordinating Helpdesk and technical resources to achieve rapid, high-quality resolution.

•  Communicate clearly and professionally with partners and stakeholders during high-impact situations.

•  Conduct post‑incident reviews, perform root cause analysis, and ensure corrective actions are implemented and documented.

•  Identify trends in escalations, SLAs, partner feedback and ticket data to drive continuous improvement.

•  Maintain a high standard of documentation, including escalation notes, corrective actions, and service improvement plans.

Location: Bridgend, South Wales
Job type: Full time / Permanent

Job Responsibilities:
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• Reporting to our Head Of Service

•  Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount.

•  Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles.

•  Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations.

•  Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek.

•  Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team.

Location: St Asaph, North Wales
Salary: £30,000 - £35,000 Per Annum
Job type: Full time / Permanent

Job Responsibilities:
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• Attend customer sites to diagnose and repair services where applicable

• Perform routine maintenance on hardware, software, and networks to ensure optimal performance.

• Diagnose and resolve technical issues across a variety of systems, including desktops, servers, and networking equipment.

• Install and configure software applications and operating systems.

• Provide technical support to users, assisting with hardware and software-related concerns.

• Maintain detailed documentation of IT assets, maintenance activities, and troubleshooting procedures.

Location: St Asaph, North Wales
Salary: £28,000 - £35,000 Per Annum
Job type: Full time / Permanent

Job Responsibilities:
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• Install, configure, and support VoIP phone systems

• Manage and maintain PBX systems, SIP trunks, and related network components.

• Work with ISPs and SIP providers to resolve connectivity and call routing issues.

• Design, deploy, and maintain LAN/WAN infrastructure including switches, routers, and firewalls.

• Configure VLANs, DHCP, DNS, VPNs, and QoS policies to support voice and data networks.

• Conduct site surveys and assist in planning network topologies.

Location: Bridgend, South Wales
Salary: £28,000 - £35,000 Per Annum
Job type: Full time / Permanent

Job Responsibilities:
‍
• Install, configure, and support VoIP phone systems

• Manage and maintain PBX systems, SIP trunks, and related network components.

• Work with ISPs and SIP providers to resolve connectivity and call routing issues.

• Design, deploy, and maintain LAN/WAN infrastructure including switches, routers, and firewalls.

• Configure VLANs, DHCP, DNS, VPNs, and QoS policies to support voice and data networks.

• Conduct site surveys and assist in planning network topologies.

Location: St Asaph, North Wales
Salary: £44,000 - £48,000 Per Annum
Uncapped Bonus package with expected OTE of £105k
Job type: Full time / Permanent

Job Responsibilities:
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• Account Growth: Lead an established account management team to deepen relationships within our existing accounts, with a focus on upselling and cross-selling to expand our revenue streams. Implement strategies for account retention and organic growth.

• New Account Growth: Focus on identifying and expanding new client accounts. Develop strategic plans to penetrate new markets and increase revenue whilst working with the new business team.

• Team Leadership and Development: Hire, train, and mentor a high-performing sales force capable of exceeding revenue goals, while fostering a culture of collaboration and continuous learning.

• Customer-Centric Focus: Be the advocate for customer satisfaction within the organisation. Ensure all sales activities are aligned with our commitment to providing outstanding customer service.

Location: Bridgend, South Wales
Salary: £45,000 - £50,000 Per Annum
Uncapped Bonus package with expected OTE of £107k
Job type: Full time / Permanent

Job Responsibilities:
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• New Business Acquisition: Lead the charge in identifying and securing new business vertical opportunities, focusing on IT opportunities.

• Client Engagement: Foster strong relationships with potential clients, understanding their needs and presenting tailored solutions.

• Forecasting and Reporting: Take ownership of forecasting responsibilities by providing regular updates to the management team on sales performance and planned activities. Ensureall reporting is clear, timely, and data-driven, supporting strategic decisions and maximising return on investment through a structured and consistent approach.

• Contract Negotiation: Spearhead complex deal structures and negotiate contracts that are beneficial to both the customer and our business.

Location: Bridgend, South Wales
Salary: £28,000 - £32,000 Per Annum
Job type: Full time / Permanent

Job Responsibilities:
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• Rollout of Flotek security products, MDR, Email Threat Protection, Anti Virus solutions, Document / password management applications.

• Assist in large scale email / data migrations.

• Setup and management of Print devices and dictation devices

• Installation of bespoke client applications i.e. Legal case handling software.

• Installation and configuration of LAN networking equipment.

• Setup and install of firewall devices inc security features.

Location: Bridgend, South Wales
Salary: £28,000 - £32,000 Per Annum
Job type: Full time / Permanent

Job Responsibilities:
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• Provide 2nd and 3rd line remote support for VoIP, broadband, hosted PBX systems, and data networking issues.

• Troubleshoot call quality problems, registration failures, device provisioning issues, and SIP configuration faults.

• Support partners with router, firewall, VLAN, QoS and basic networking changes (within defined scopes).

• Diagnose and resolve WAN/LAN connectivity problems using monitoring and diagnostic tools.

• Manage tickets end-to-end, ensuring timely updates, clear communication, and excellent customer experience.

• Escalate complex issues to senior engineers with detailed technical notes and findings.

Location: Bridgend, South Wales
Salary: £28,000 - £35,000 Per Annum
Job type: Full time / Permanent

Job Responsibilities:
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• Respond to user inquiries and provide technical support through various channels such as phone, email, or chat.

• Resolve problems by applying known solutions or escalating more complex issues to higher-level support.

• Investigating and monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues.

• Create and maintain detailed records of user requests and reported issues in a ticketing system.

Location: St Asaph, North Wales
Salary: £28,000 - £35,000 Per Annum
Job type: Full time / Permanent

Job Responsibilities:
‍
• Respond to user inquiries and provide technical support through various channels such as phone, email, or chat.

• Resolve problems by applying known solutions or escalating more complex issues to higher-level support.

• Investigating and monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues.

• Create and maintain detailed records of user requests and reported issues in a ticketing system.

Location: Bridgend, South Wales
Salary: £28,000 - £30,000 Per Annum
Job type: Full time / Permanent

Job Responsibilities:
‍
• Facilitating and holding initial kick off meetings with sales, engineering and the customer, on site if needed.

• Provide documentation and a clear handover to both the client and the support teams.

• Create task tickets for engineers as part of your project planning.

• Raising purchase orders on Halo and ensuring prices are accurate to supplier.

Location: Bridgend, South Wales
Salary: £28,000 - £32,000 Per Annum
Job type: Full time / Permanent

Job Responsibilities:
‍
• Answering the phone to inbound calls from customers who require technical help

• Ensuring customer faults and incidents are responded to and resolved within SLAs

• Demonstrate ownership, accountability, and strive for ‘First Call Resolution’

• Troubleshoot and resolve software and hardware issues remotely over the phone and by email. If you are unable to resolve at first point of contact, you will be expected to triage the query and pass it onto the engineering team

• Investigating and monitor all related Telecoms, ICT, network, workstation, laptop, and application performance issues

• Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction

Location:   St Asaph, North Wales
Salary: £32,000 - £37,000 Per Annum
Job type: Full time / Permanent

Job Responsibilities:
‍
• Reporting to the IT Delivery Manager 

• Stay updated on industry trends and Flotek technologies 

• Scoping of complex projects including resources, timelines and budgets 

• Setup and installation of new Microsoft server environments, locally and within data centre environments 

• Full implementation of Premise based server to cloud technology migrations, specifically Microsoft 365 

• Installation of advanced firewall technologies inc security features & change requests 

• Design and Implementation of internal network infrastructures 

• Responsible for giving world-class service at all times 

Location:   Pencoed, Bridgend
Salary: £35,000 - £42,000 Per Annum
Job type: Full time / Permanent

Job Responsibilities:
‍
• Provide expert-level technical support across a wide range of technologies including servers, networks, cloud platforms, and end-user devices.

• Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution.

• Lead root cause analysis and implement long-term solutions to recurring issues.

• Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments.

• Maintain and improve internal documentation, processes, and knowledge base articles.

• Deliver on-site support for critical issues and project work as required.

• Collaborate with junior technicians to mentor and support their development.

• Ensure SLAs and KPIs are met consistently, with a focus on customer satisfaction and service quality.

Location: Bridgend, South Wales
Salary: £30,000 - £35,000 Per Annum
with performance-based OTE of £47,000
Job type: Full time / Permanent

Job Responsibilities:
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• Conduct outbound calls to potential clients to set appointments for the field sales team

• Identify and qualify new business opportunities through outbound calling outreach

• Develop and maintain relationships with leads, ensuring they are well-informed and engaged

• Maintain accurate records of all activities using the outbound sales CRM

• Listening and understanding business owners, uncovering pain points, supplier information and expiry dates of IT and telecoms contracts to build pipeline and future opportunities.