Fully managed IT support services
Discover fully managed IT support services that improve uptime and enhance productivity. At Flotek, we help UK businesses achieve growth with proactive managed services, including 24/7 remote monitoring, remote support and advanced cybersecurity.
A managed IT support company for UK businesses
As a managed IT support company, we specialise in taking the hassle out of IT. With our managed IT services, we improve your efficiency and uptime, providing protection from cyber threats and allowing you to focus on the areas that are most beneficial to your business.
Our team provides comprehensive managed IT services, including user support, 24/7 monitoring, maintenance and a wide range of Microsoft solutions. Our per-user pricing enables you to access comprehensive, proactive services that provide your business with the support you need for growth. We scale alongside your organisation to ensure our services always match your requirements.
Our team provides comprehensive managed IT services, including user support, 24/7 monitoring, maintenance and a wide range of Microsoft solutions. Our per-user pricing enables you to access comprehensive, proactive services that provide your business with the support you need for growth. We scale alongside your organisation to ensure our services always match your requirements.
Our managed IT services
Managed IT from Flotek gives your business protection, monitoring and proactive support in one service. With two per-user packages, Flo Protect+ and Flo 360+, we offer reliable managed IT for a wide range of SMEs.
Cyber Security
Planning, training and threat detection to protect your systems and people.
Microsoft Cloud
Migrate to the cloud or get more from your system with our M365 management.
Online Learning
Access a wide range of online learning resources to keep your teams up-to-date.
Our Managed IT Support Plans
We offer two different cybersecurity-inclusive packages to our partners, with Flo360+ offering additional protection, management and security services to support growing organisations.
Flo Protect+
Peace of mind comes as standard with Flo Protect+ - unlimited Help Desk and onsite support, proactive monitoring, antivirus protection, secure backups, and access to our e-learning portal.
Support
Expert help when you need it, fast, friendly, and 7 days a week.
7 Day Help Desk
Onsite Support
Remote Monitoring
Microsoft 365 Management
Software Updating
E-Learning Portal
Firewall Management
Protection
Robust cybersecurity to keep your data and systems safe.
Anti Virus Basic Protection
Anti Malware Protection
Ransomware Isolation
Flo Password Manager
Microsoft 365 Backup
Patch Management
Security Training
Management
Proactive IT management to keep everything running smoothly.
Account Manager
Annual Tech Review
Strategy & Planning
IT Asset Management
Network Management
Vendor Management
Disaster Recovery
Flo 360+
Includes all Flo Protect+ features
Plus advanced cybersecurity protection for your systems, devices and people.
Protection
CyberGuard Pro (MDR)
Phishing Simulation
Cyber Security Training (SAT)
Active Protect Monitoring
3rd Party Vulnerability Patching
MS Secure Score Upgrade
Management
IT Policy Management
Flo Signature Management
Support
SLA Escalation
Cyber Essentials Certification*
Cyber Security & Ai Training
Interested? Get in touch with us today
The first step towards Managed IT support is to contact us so that you can tell us more about your business, challenges and ambitions.
Drop us a note
It’s as easy as 1, 2,3…4
Streamlining, improving and protecting your data and reputation is a simple four step process.
01
Book a meeting
First, we’ll arrange a meeting to discuss your requirements.
02
Free audit
Next, we’ll conduct a comprehensive audit of your current systems.
03
Proposal
Based on the audit, we’ll provide a detailed proposal tailored to you
04
Project Management
Our team will work with your existing suppliers to ensure a smooth migration.
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Who we help
Our SME IT support services help organisations work more efficiently, reduce downtime and stay secure. We support businesses across multiple sectors with reliable technology and proactive day-to-day support.
Local Councils
Clear, straightforward strategic planning to ensure security and connectivity.
Find out more
Case Studies
Discover how our team is driving growth for partners in a range of industries
Find out more
Work in another sector?
Discover how our team is driving growth for partners in a range of industries
View case studies
What you get with our fully managed IT support services
Our complete suite of in-person and remote IT services covers everything you need for successful business growth, from Microsoft to monitoring.
Technical Support Desk
All the professional support you need, whenever and wherever you need it.
Cyber Essentials
Expert protection against cyber threats to achieve Cyber Essentials certification.
Remote Monitoring
Proactive monitoring that fixes issues promptly before problems arise
24/7/365 Cyberguard Security
CyberGuard protects all of your devices and Microsoft 365 services, all the time.
Microsoft 365
Managed Microsoft 365 for secure, seamless, and cost-effective collaborative working solutions.
Branded Intranet
An online workplace designed to fit your business, brand, and culture.
Microsoft Azure
Integrated Cloud IT services to transform infrastructure and enhance efficiency.
Digital Learning
Digital, flexible team training that upskills your team and reduces risk.
Managed IT support across the UK
We pride ourselves on delivering dependable managed IT support services, designed to help our clients focus on their core operations while we handle the rest.
- Reduced downtime
- Friendly support
- UK-wide service
- Regional teams
Why choose managed IT support from Flotek
Access a complete suite of managed IT services designed to make your work go further and unlock the next stage of your business’ growth.
Get in touch
4.9/5
Rated online
We’re rated 4.9/5 stars thanks to our outstanding managed IT services.
96%
CSAT score
96% of our partners rate our technicians as ‘excellent’.
2000+
UK businesses supported
A comprehensive package of fully managed IT support, all under one roof.
Trusted by 2000+ businesses across the UK
Your Questions, Answered.
Get answers to some of the most frequently asked questions about our managed IT support services below. To speak to an expert, just call us on 02921 508000.
What is managed IT support?
Managed IT support means handing the day-to-day running of your IT to a specialist partner for a predictable per-user price. With Flotek that covers user support seven days a week, proactive remote monitoring, maintenance, cyber security and Microsoft 365 management, so issues are spotted and fixed before they slow your business down. Read more in our guide: what is managed IT support?
What’s included in managed support from Flotek?
Our managed support plans include a 7-day help desk, onsite support, remote monitoring, software updates and Microsoft 365 management, plus an account manager and an annual tech review. Urgent issues get a 15-minute response and a fix within 24 hours, and pricing is per user, so it scales as your business grows.
How do we get started?
Getting started with business IT support services from Flotek is easy. Simply reach out to our team to schedule a free consultation. We’ll assess your current IT setup, discuss your needs and provide a tailored service plan. Once approved, we begin onboarding and supporting your systems right away.
How easy is it to move over to Flotek’s IT support services?
Very easy! We handle the majority of the transition process, including data migration and system setup. We'll guide you through each step and ensure minimal disruption to your daily operations.
Are there any hidden fees?
None. We pride ourselves on transparency. Our managed IT support packages clearly outline what's included, and there are no hidden fees. You'll always know exactly what you're paying for.
Are there any onboarding fees?
For many of our contracts, there are no onboarding fees. Some of our more complex agreements may include an onboarding fee because of the scale of the setup process, but we will always make this clear upfront.
What kind of support can we expect?
Our fully managed IT support plans give you access to our expert support team. You can expect comprehensive assistance, including 24/7 monitoring, regular system updates and prompt responses to any issues. Our team is dedicated to ensuring your IT infrastructure runs smoothly and securely.
What are your service level agreements (SLAs)?
We understand how important reliable IT support is. Our IT service SLAs include the guarantee of a 15-minute response time for urgent issues and a fix within 24 hours.
How is pricing determined, and what do your plans cost for SMBs?
Our plans are priced on a per-user basis. This makes our services more easily scalable and allows them to grow as your business does. It also means prices can be kept lower for smaller businesses while remaining cost-efficient for larger organisations.
How do you handle data backups and disaster recovery?
Our managed IT support includes Microsoft 365 alongside backup and disaster recovery solutions, helping you recover quickly if the unexpected happens.
Contact your local branch of the Purple Army
Call our main number on 02921 508000
Bridgend
(Head office)
Cardiff
Unit 7, Cleeve House, Lambourne Crescent,
Cardiff
CF14 5GP
Cardiff
CF14 5GP
02921 50 8000
Sales@Flotek.io
About our Cardiff office
Swansea
Riverside House,
Normandy Road, Swansea,
SA1 2JA
Normandy Road, Swansea,
SA1 2JA
01792 34 5537
Sales@Flotek.io
About our Swansea office
Coventry
Friars House,
Manor House Drive, Coventry
CV1 2TE
Manor House Drive, Coventry
CV1 2TE
02476 39 7070
Sales@Flotek.io
About our Coventry office
Plymouth
Unit N12b, Phase 1
1 Davy Road,
Plymouth Science Park, Plymouth,
PL6 8BX
1 Davy Road,
Plymouth Science Park, Plymouth,
PL6 8BX
01752 54 0540
Sales@Flotek.io
About our Plymouth office
St Asaph
Nexus House,
New Vision,
Business Park,
St Asaph, LL17 0LP
New Vision,
Business Park,
St Asaph, LL17 0LP
01745 77 8900
Sales@Flotek.io
About our St Asaph office
Basingstoke
Suite 3, Healey House,
Dene Road,
Andover,
SP10 2AA
Dene Road,
Andover,
SP10 2AA
01256 585681
Sales@Flotek.io
About our Basingstoke office
Cambridge
5 The Maltings,
Needingworth,
St Ives,
PE27 4TD
Needingworth,
St Ives,
PE27 4TD
01353 778282
Sales@Flotek.io
About our Cambridge office
Essex
277a London Road,
Hadleigh, Benfleet,
SS7 2BP
Hadleigh, Benfleet,
SS7 2BP
01702 512990
Sales@flotek.io
About our Essex office
Fife (Scotland)
Baird House,
Eastfield Industrial Estate,
Glenrothes, Fife,
KY7 4NS
Eastfield Industrial Estate,
Glenrothes, Fife,
KY7 4NS
01334 814137
Sales@flotek.io
About our Fife (Scotland) office
Media enquiries
Unit 4, Bocam Park, Pencoed,
Bridgend
CF35 5LJ
Bridgend
CF35 5LJ
02921 50 8000
Marketing@Flotek.io
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Regional office network with national presence
Wherever you are in the UK, our local experts are ready to help, backed by a nationally coordinated engineering team. With locations across the country, we combine rapid local response with the strength of a national network to support your growth, wherever your business takes you.
- Rapid Response
- Growth Support
- National Network
- Always On
Send us your enquiry today
Use the contact form to tell us what you need help with, whether it’s IT support, cybersecurity, communications, billing, an existing issue, or a general question.
Choose the right enquiry type from the dropdown and we’ll make sure it reaches the right place, whether that’s sales or helpdesk.
Once submitted, we’ll review your enquiry and one of our team will come back to you as soon as they can.
Choose the right enquiry type from the dropdown and we’ll make sure it reaches the right place, whether that’s sales or helpdesk.
Once submitted, we’ll review your enquiry and one of our team will come back to you as soon as they can.
..or call us today
If you would prefer to have a chat or need some quick info, please give us a call
02921 50 8000
..or call us today
If you would prefer to have a chat or need some quick info, please give us a call
02921 50 8000
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