Managed IT support and services in Bridgend

Name: Flotek
Address: Bridgend, GB
Telephone: 02921508000
Price range: Per-user pricing

Your IT should never be a burden. If you’re spending too much time worrying about IT and not enough focused on actually running your company, Flotek is here to provide proactive, 24/7 IT support to Bridgend businesses, including managed IT support, cybersecurity services, hosted VoIP and so much more.

Responsive service

Fast, friendly help from our experts, available seven days a week.

UK-wide support

Local experts delivering trusted IT support across Bridgend and the UK.

Straightforward support

Clear, jargon-free IT support that keeps your business running smoothly.

Keeping data secure

Advanced protection against cyber threats with 24/7 monitoring and response.

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IT support in Bridgend with cyber security, VoIP and more

Bridgend is the heart of our business, where it all began. Our CEO, Jay Ball, was born and raised here, and our roots remain firmly in the local community, helping drive our rapid growth in recent years.
Our Purple Army of IT experts now bring our full range of IT services to businesses across the UK. From managed IT support and hosted VoIP services to ever-more essential cybersecurity solutions, we humanise the technical, making sense of the IT solutions that will keep your business efficient, productive and safe.
All this, and thanks to our cost-effective, per-user pricing, we can even save your business money.

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Our managed IT support services in Birmingham

Our Managed IT Support Plans

We offer two straightforward packages which both include security as standard, while Flo360+ offers additional levels of security, protection and management for growing businesses.

Flo Protect+

Peace of mind comes as standard with unlimited Help Desk and onsite support, proactive monitoring, antivirus protection, secure backups and access to our e-learning portal.

Support

Expert help when you need it—fast, friendly, and 7 days a week.

7 Day Help Desk

Onsite Support

Remote Monitoring

Microsoft 365 Management

Software Updating

E-Learning Portal

Firewall Management

Protection

Robust cybersecurity to keep your data and systems safe.

Anti Virus Basic Protection

Anti Malware Protection

Ransomware Isolation

Flo Password Manager

Microsoft 365 Backup

Patch Management

Security Training

Management

Proactive IT management to keep everything running smoothly.

Account Manager

Annual Tech Review

Strategy & Planning

IT Asset Management

Network Management

Vendor Management

Disaster Recovery

Flo 360+

All the benefits of Flo Protect+

Along with your own branded online workspace and advanced cybersecurity protection for your system, devices and people.

Protection

CyberGuard Pro (MDR)

CyberGuard SAT

Phishing Simulation

Active Protect Monitoring

Management

Hub 365 Branded Intranet

Flo Signature Management

Support

SLA Escalation

Cyber Essentials Certification*

Interested? Book a discovery meeting today

The first step towards Managed IT support is arranging a discovery meeting, where you can tell us more about your business, challenges and ambitions.

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IT expertise specific to your sector in Bridgend

Work in another sector?

Discover how our team is driving growth for partners in a range of industries

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Why choose Flotek as your local Bridgend IT partner?

Our whole approach is not just to provide excellent services but to become your trusted partner in IT, treating your business as if it were our own.

Technical support desk

Our Purple Army experts provide all the support and guidance you need to keep the day-to-day running smoothly.

Remote Monitoring

Continuous, proactive monitoring means we can identify and resolve any IT issues before they impact your operations.

Cyber Essentials

We’ll guide your business through the Cyber Essentials certification programme to improve security, meet compliance and build trust.

24/7/365 Cyberguard Security

Our always-on CyberGuard protection actively monitors, detects and stops increasingly sophisticated threats to keep you secure and stable.

Microsoft 365

Trusted cloud-based tools help your team stay organised, efficient and working together seamlessly, wherever they are.

Hosted VoIP

Hosted VoIP solutions for Bridgend businesses deliver clear, high-quality communication solutions with our expert support.

Microsoft Azure

Flexible, secure and scalable Azure solutions power your cloud storage capabilities and long-term business resilience.

Digital Learning

Our digital learning solutions provide engaging, cloud-based training that keeps your team skilled, informed and compliant.

Managed IT support In Bridgend and across the UK

We pride ourselves on delivering dependable managed IT support services, designed to help our clients focus on their core operations while we handle the rest.

Reduced downtime
Friendly support
UK-wide service
Regional teams

Trusted by 2000+ businesses across the UK

FAQs about IT Support in Birmingham

Get answers to some of the most frequently asked questions about our managed IT support services in Bridgend below. To speak to an expert, just call us on 02921 508000.

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What is the cost of managed IT services in Bridgend?

This depends on your business size and needs. We offer fixed-fee packages with no hidden costs, and our plans are based on cost-effective per-user pricing to keep everything affordable.

What response time can you guarantee in your SLA?

We always guarantee a response within just 15 minutes as part of our Service Level Agreement (SLA).

Do you offer on-site support across Bridgend?

Absolutely, we have an office - our HQ in fact - in Bocam Park, Pencoed, so we can be with you rapidly. In fact, you couldn't be closer to the experts.

Can you help me get the right IT support in Bridgend?

Always. We’re here to act as your partner and can talk you through the ideal solution to your IT needs with our famous clarity and jargon-free approach.

Does your IT support cover both Mac and Windows systems?

Yes, our engineers are experts in both, ensuring efficient performance, full compatibility and secure operation across your entire IT ecosystem.

Is switching IT providers complicated?

Switching has its challenges, but you don't need to worry about them. We manage everything, including liaising with your current provider, so your team continues working with minimal disruption.

What certifications do your IT engineers hold?

Our engineers hold industry-recognised certifications across cloud, infrastructure and cybersecurity, such as CompTIA, Microsoft, Cisco and Cyber Essentials.

What is included in your managed IT support in Bridgend?

Our managed IT support is a comprehensive service that includes system monitoring, remote and onsite support, patching, backups, cybersecurity protection and full helpdesk access.

How does managed IT support strengthen cybersecurity?

We improve your cybersecurity through proactive monitoring, protection across all your devices and compliance support, helping detect, prevent and respond to threats in real time.

How is pricing determined, and what do your plans cost for SMBs?

Switching providers can come with a few challenges, but we manage the entire transition, including liaising with your existing provider, to ensure your team can continue working without interruption.

Send us your enquiry today

Use the contact form to tell us what you need help with, whether it’s IT support, cybersecurity, communications, billing, an existing issue, or a general question.

Choose the right enquiry type from the dropdown and we’ll make sure it reaches the right place, whether that’s sales or helpdesk.

Once submitted, we’ll review your enquiry and one of our team will come back to you as soon as they can.