Managed IT support and services in Bridgend

Your IT should never be a burden. If you’re spending too much time worrying about IT and not enough focused on actually running your company, Flotek is here to provide proactive, 24/7 IT support to Bridgend businesses, including managed IT support, cybersecurity services, hosted VoIP and so much more.

Responsive service

Fast, friendly help from our experts, available seven days a week.

UK-wide support

Local experts delivering trusted IT support across Bridgend and the UK.

Straightforward support

Clear, jargon-free IT support that keeps your business running smoothly.

Keeping data secure

Advanced protection against cyber threats with 24/7 monitoring and response.

IT support in Bridgend with cyber security, VoIP and more

Bridgend is the heart of our business, where it all began. Our CEO, Jay Ball, was born and raised here, and our roots remain firmly in the local community, helping drive our rapid growth in recent years.
Our Purple Army of IT experts now bring our full range of IT services to businesses across the UK. From managed IT support and hosted VoIP services to ever-more essential cybersecurity solutions, we humanise the technical, making sense of the IT solutions that will keep your business efficient, productive and safe.
All this, and thanks to our cost-effective, per-user pricing, we can even save your business money.

Speak to our IT experts

Managed IT support services we offer in Bridgend

Bridgend managed IT support plans, explained

Our two packages keep things simple, with security included in each. For businesses on the way up, Flo360+ brings extra security, protection and management.

Flo Protect+

Unlimited Help Desk and onsite support come as standard, alongside proactive monitoring, antivirus protection, secure backups and our e-learning portal. That's peace of mind built in.

Support

Fast, friendly expert help 7 days a week, whenever something needs fixing.

7 Day Help Desk

Onsite Support

Remote Monitoring

Microsoft 365 Management

Software Updating

E-Learning Portal

Firewall Management

Protection

Strong protection that keeps your data and systems secure.

Anti Virus Basic Protection

Anti Malware Protection

Ransomware Isolation

Flo Password Manager

Microsoft 365 Backup

Patch Management

Security Training

Management

IT managed proactively, so your working day runs without fuss.

Account Manager

Annual Tech Review

Strategy & Planning

IT Asset Management

Network Management

Vendor Management

Disaster Recovery

Flo 360+

All the benefits of Flo Protect+

On top of that, you get your own branded online workspace and advanced cybersecurity for your systems, devices and people.

Protection

CyberGuard Pro (MDR)

Phishing Simulation

Cyber Security Training (SAT)

Active Protect Monitoring

3rd Party Vulnerability Patching

MS Secure Score Upgrade

Management

IT Policy Management

Flo Signature Management

Support

SLA Escalation

Cyber Essentials Certification*

Cyber Security & Ai Training

Ready to chat? Book your discovery meeting

Every move to Managed IT support begins with a discovery meeting. Use it to tell us about your business, the challenges in front of you and what you're aiming for.

Drop us a note

IT expertise specific to your sector in Bridgend

Don't see your industry?

Discover how our team is driving growth for partners in a range of industries

View case studies

Why work with Flotek, Bridgend's local IT partner?

Our whole approach is not just to provide excellent services but to become your trusted partner in IT, treating your business as if it were our own.

Day-to-day support desk

Our Purple Army experts provide all the support and guidance you need to keep the day-to-day running smoothly.

Remote Monitoring

Continuous, proactive monitoring means we can identify and resolve any IT issues before they impact your operations.

Cyber Essentials

We’ll guide your business through the Cyber Essentials certification programme to improve security, meet compliance and build trust.

Achieve Cyber Essentials and Cyber Essentials Plus certification

Non-Stop Cyberguard Security

Our always-on CyberGuard protection actively monitors, detects and stops increasingly sophisticated threats to keep you secure and stable.

Microsoft 365

Trusted cloud-based tools help your team stay organised, efficient and working together seamlessly, wherever they are.

Hosted VoIP

Hosted VoIP solutions for Bridgend businesses deliver clear, high-quality communication solutions with our expert support.

Microsoft Azure

Flexible, secure and scalable Azure solutions power your cloud storage capabilities and long-term business resilience.

Digital Learning

Our digital learning solutions provide engaging, cloud-based training that keeps your team skilled, informed and compliant.

Managed IT support from Bridgend to the rest of the UK

We pride ourselves on delivering dependable managed IT support services, designed to help our clients focus on their core operations while we handle the rest.

Nearby, we also support businesses with IT support in Cardiff, IT support in Swansea and IT support in Newport. See all Flotek locations.

Reduced downtime
Friendly support
UK-wide service
Regional teams

Trusted by 2000+ businesses across the UK

IT Support in Bridgend: Common Questions

Get answers to some of the most frequently asked questions about our managed IT support services in Bridgend below. To speak to an expert, just call us on 02921 508000.

Ask us a question

How much do managed IT services in Bridgend cost?

This depends on your business size and needs. We offer fixed-fee packages with no hidden costs, and our plans are based on cost-effective per-user pricing to keep everything affordable.

How quickly does your SLA guarantee a response?

We always guarantee a response within just 15 minutes as part of our Service Level Agreement (SLA).

Do you offer on-site support across Bridgend?

Absolutely, we have an office - our HQ in fact - in Bocam Park, Pencoed, so we can be with you rapidly. In fact, you couldn't be closer to the experts.

Can you advise on the best IT support in Bridgend for us?

Always. We’re here to act as your partner and can talk you through the ideal solution to your IT needs with our famous clarity and jargon-free approach.

Can your engineers support both Mac and Windows?

Yes, our engineers are experts in both, ensuring efficient performance, full compatibility and secure operation across your entire IT ecosystem.

Is switching IT providers complicated?

Switching has its challenges, but you don't need to worry about them. We manage everything, including liaising with your current provider, so your team continues working with minimal disruption.

What certifications do your IT engineers hold?

Our engineers hold industry-recognised certifications across cloud, infrastructure and cybersecurity, such as CompTIA, Microsoft, Cisco and Cyber Essentials.

What does your managed IT support in Bridgend include?

Our managed IT support is a comprehensive service that includes system monitoring, remote and onsite support, patching, backups, cybersecurity protection and full helpdesk access.

How does managed IT support strengthen cybersecurity?

We improve your cybersecurity through proactive monitoring, protection across all your devices and compliance support, helping detect, prevent and respond to threats in real time.

How is pricing determined, and what do your plans cost for SMBs?

Pricing is based on the number of users and devices, the level of support you need and any extra services such as VoIP or cyber security. After a free review of your IT, we give you a fixed monthly quote with no hidden costs.

Flotek team member at his desk in the Flotek office, ready to help with your enquiry

Send us your enquiry today

Use the contact form to tell us what you need help with, whether it’s IT support, cybersecurity, communications, billing, an existing issue, or a general question.

Choose the right enquiry type from the dropdown and we’ll make sure it reaches the right place, whether that’s sales or helpdesk.

Once submitted, we’ll review your enquiry and one of our team will come back to you as soon as they can.

..or call us today

If you would prefer to have a chat or need some quick info, please give us a call