IT Support Wrexham | Managed IT Services

IT support in Wrexham: your dedicated, hard-working partner

Our expert team of IT specialists, affectionately known as the Purple Army to our many clients, delivers a full range of IT support services for your business. We believe not just in supporting your business, but in becoming the trusted partner that takes responsibility for your entire IT ecosystem. Our clear, dedicated and stress-free services bring confidence and peace of mind.
We do the IT so you can focus on growing your business, and regardless of business size, every Flotek client gets the very best of our services thanks to our simple, per-user pricing structure.

Speak to our IT experts

Our managed IT support services in Wrexham

From daily quick fixes to major upgrade projects, we’ve got your IT needs covered from end to end. For top-quality IT services, support and cybersecurity in Wrexham, Flotek delivers every time.

Our managed IT support plans in Wrexham

Wrexham businesses can choose from two simple, scalable managed IT support plans, each with strong security included as standard. For organisations that are growing, Flo360+ adds enhanced protection, deeper management and greater visibility to support your long-term success.

Flo Protect+

Peace of mind comes as standard with unlimited Help Desk and onsite support, proactive monitoring, antivirus protection, secure backups and access to our e-learning portal.

Support

Expert help when you need it—fast, friendly, and 7 days a week.

7 Day Help Desk

Onsite Support

Remote Monitoring

Microsoft 365 Management

Software Updating

E-Learning Portal

Firewall Management

Protection

Robust cybersecurity to keep your data and systems safe.

Anti Virus Basic Protection

Anti Malware Protection

Ransomware Isolation

Flo Password Manager

Microsoft 365 Backup

Patch Management

Security Training

Management

Proactive IT management to keep everything running smoothly.

Account Manager

Annual Tech Review

Strategy & Planning

IT Asset Management

Network Management

Vendor Management

Disaster Recovery

Flo 360+

All the benefits of Flo Protect+

Along with your own branded online workspace and advanced cybersecurity protection for your system, devices and people.

Protection

CyberGuard Pro (MDR)

Phishing Simulation

Cyber Security Training (SAT)

Active Protect Monitoring

3rd Party Vulnerability Patching

MS Secure Score Upgrade

Management

IT Policy Management

Flo Signature Management

Support

SLA Escalation

Cyber Essentials Certification*

Cyber Security & Ai Training

Interested? Book a discovery meeting today

The first step towards Managed IT support is arranging a discovery meeting, where you can tell us more about your business, challenges and ambitions.

Drop us a note

It’s as easy as 1, 2,3…4

Streamlining, improving and protecting your data and reputation is a simple four step process.

01

Book a meeting

First, we’ll arrange a meeting to discuss your requirements.

02

Free audit

Next, we’ll conduct a comprehensive audit of your current systems.

03

Proposal

Based on the audit, we’ll provide a detailed proposal tailored to your needs.

04

Project Management

Our team will work with your existing suppliers to ensure a smooth migration.

Schedule a Free IT Audit & Cost Breakdown

Our 45-point technical audit delivers a clear, jargon-free review of your IT and communications systems. You'll receive a red, amber, and green status report highlighting key areas for improvement—plus a detailed financial analysis of your monthly bills, giving you a transparent view of your current costs and opportunities to save.

Book a meeting today

Our sector-specific IT expertise in Wrexham

Work in another sector?

Discover how our team is driving growth for partners in a range of industries

View case studies

Supporting your growth – fully managed IT support for every industry

Legal

Protect client data and work seamlessly from anywhere.

Hospitality

Improve customer experiences and reduce system downtimes.

Estate Agents

Stay connected to prospective buyers with hosted VoIP systems like Microsoft Teams Phone.

Local Councils

Increase operational efficiency and work effortlessly across departments.

Why choose Flotek as your local IT partner in Wrexham?

Access a complete suite of managed IT services designed to make your work go further and unlock the next stage of your business’ growth.

Technical Support Desk

For issues big and small, our daily help desk team is always available to get you on your way again.

Remote Monitoring

We proactively monitor your systems around the clock, resolving issues before they escalate.

Cyber Essentials

The government-approved cybersecurity certification brings complete peace of mind.

Round-the-clock Cyberguard security

Never-off protection for your entire IT ecosystem that never stops working to keep you safe.

Microsoft 365

See your efficiency soar with one of the world's most tried and trusted productivity suites.

Hosted VoIP Support

Hosted VoIP services bring effortless comms tools to small businesses and larger organisations alike.

Microsoft Azure

Step into a cloud-powered future with reliable solutions from the Microsoft Azure platform.

Digital Learning

Cybersecurity is at its strongest when your team acts as the first line of defence. We can train them.

Managed IT support in Wrexham and across the UK

As a business with strong Welsh roots, Flotek is proud to support organisations across Wrexham and North Wales. From our regional hubs, including nearby St Asaph, our Purple Army delivers dependable IT support locally, while offering the scale and expertise of a UK-wide provider.

Based elsewhere in the region? Our St Asaph team covers the whole area. See our managed IT support in North Wales page for full coverage.

Improved uptime and operational efficiency
Trusted managed IT support with national reach
Local experts available when onsite support is needed
Friendly, experienced and dedicated Purple Army

Why choose managed IT support from Flotek

100+ strong team

We have more than 100 IT experts across eight UK offices, on hand to provide all the support you need.

4.9/5 stars

We’re rated 4.9/5 stars thanks to our outstanding managed IT services.

96% CSAT score

96% of our customers rate our technicians as ‘excellent’.

Turnkey IT support services

We provide a comprehensive package of fully managed IT support all under one roof.

FAQs about our IT support in Wrexham

Get answers to some of the most frequently asked questions about our managed IT support services below. To speak to an expert, just call us on 02921 508000.

Ask us a question

What is the cost of Managed IT services in Wrexham?

Our managed IT support uses a simple per-user pricing model, keeping costs transparent, predictable and easy to scale. Speak to our team for a tailored quote based on your business size and needs.

What response time do you guarantee in your SLA?

We know reliable response times are vital from your IT partner. We provide a 15-minute urgent issue response and a target resolution within 24 hours; all defined in our service level agreement (SLA).

Do you offer onsite IT services across North Wales?

Absolutely. While many issues are resolved remotely, we also provide onsite IT support across Wrexham and North Wales, delivered from our regional hub in St Asaph, when hands-on support is required.

What type of IT support do I need?

That depends on your business size and setup. Our managed IT support is flexible, combining help desk access, monitoring, cybersecurity and management to suit your exact requirements.

Can you support both Mac and Windows devices?

Yes. We provide full support for both Mac and Windows devices, operating systems and software as part of our managed IT support services in Wrexham.

Is it difficult to switch IT providers?

Not with the Purple Army on your side. We handle the planning, onboarding and data migration for you, ensuring a smooth transition with minimal disruption to your systems and day-to-day operations.

What qualifications do your IT engineers have?

Our engineers are highly trained and experienced, supported by specialist cybersecurity and cloud certifications, including Cyber Essentials, Microsoft Partner status and ongoing training too.

What services are included in managed IT support?

It covers everything you could need, including help desk access, remote and onsite support, proactive monitoring, cybersecurity protection, backups, software updates and ongoing IT management.

Send us your enquiry today

Use the contact form to tell us what you need help with, whether it’s IT support, cybersecurity, communications, billing, an existing issue, or a general question.

Choose the right enquiry type from the dropdown and we’ll make sure it reaches the right place, whether that’s sales or helpdesk.

Once submitted, we’ll review your enquiry and one of our team will come back to you as soon as they can.

..or call us today

If you would prefer to have a chat or need some quick info, please give us a call