IT Support Wrexham | Managed IT Services

IT support in Wrexham: your dedicated, hard-working partner

Our expert team of IT specialists, affectionately known as the Purple Army to our many clients, delivers a full range of IT support services for your business. We believe not just in supporting your business, but in becoming the trusted partner that takes responsibility for your entire IT ecosystem. Our clear, dedicated and stress-free services bring confidence and peace of mind.
We do the IT so you can focus on growing your business, and regardless of business size, every Flotek client gets the very best of our services thanks to our simple, per-user pricing structure.

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What our managed IT support in Wrexham covers

From daily quick fixes to major upgrade projects, we’ve got your IT needs covered from end to end. For top-quality IT services, support and cybersecurity in Wrexham, Flotek delivers every time.

Wrexham managed IT support: our two plans

Wrexham businesses can choose from two simple, scalable managed IT support plans, each with strong security included as standard. For organisations that are growing, Flo360+ adds enhanced protection, deeper management and greater visibility to support your long-term success.

Flo Protect+

Every plan includes unlimited Help Desk and onsite support, proactive monitoring, antivirus, secure backups and a login to our e-learning portal, giving you real peace of mind.

Support

Seven days a week, quick and friendly expert help is only a call away.

7 Day Help Desk

Onsite Support

Remote Monitoring

Microsoft 365 Management

Software Updating

E-Learning Portal

Firewall Management

Protection

Cybersecurity that stops threats reaching your data and systems.

Anti Virus Basic Protection

Anti Malware Protection

Ransomware Isolation

Flo Password Manager

Microsoft 365 Backup

Patch Management

Security Training

Management

Proactive IT management, so small problems don’t turn into big ones.

Account Manager

Annual Tech Review

Strategy & Planning

IT Asset Management

Network Management

Vendor Management

Disaster Recovery

Flo 360+

All the benefits of Flo Protect+

On top of that, you get a branded online workspace and advanced cybersecurity that protects your systems, devices and team.

Protection

CyberGuard Pro (MDR)

Phishing Simulation

Cyber Security Training (SAT)

Active Protect Monitoring

3rd Party Vulnerability Patching

MS Secure Score Upgrade

Management

IT Policy Management

Flo Signature Management

Support

SLA Escalation

Cyber Essentials Certification*

Cyber Security & Ai Training

Ready to talk? Book your discovery meeting

Getting started is simple. We begin with a discovery meeting where you tell us about your Wrexham business, the challenges you face and what you want to achieve.

Drop us a note

It’s as easy as 1, 2,3…4

Streamlining, improving and protecting your data and reputation is a simple four step process.

01

Book a meeting

First, we’ll arrange a meeting to discuss your requirements.

02

Free audit

Next, we’ll conduct a comprehensive audit of your current systems.

03

Proposal

Based on the audit, we’ll provide a detailed proposal tailored to your needs.

04

Flotek project manager planning a rollout

Project Management

Our team will work with your existing suppliers to ensure a smooth migration.

Schedule a Free IT Audit & Cost Breakdown

Our 45-point technical audit delivers a clear, jargon-free review of your IT and communications systems. You'll receive a red, amber, and green status report highlighting key areas for improvement, plus a detailed financial analysis of your monthly bills, giving you a transparent view of your current costs and opportunities to save.

Book a meeting today

Sector expertise behind our IT support in Wrexham

Running a business in another field?

Discover how our team is driving growth for partners in a range of industries

View case studies

Supporting your growth: fully managed IT support for every industry

Legal

Protect client data and let your Wrexham team work securely from anywhere.

Hospitality

Improve customer experience and cut downtime for businesses across Wrexham and Flintshire.

Estate Agents

Stay connected to prospective buyers with hosted VoIP systems like Microsoft Teams Phone.

Local Councils

Increase efficiency across departments, whether you are on Wrexham Industrial Estate or in the town centre.

What makes Flotek the right IT partner in Wrexham?

A complete suite of managed IT services for Wrexham businesses, delivered from St Asaph with Chester cover along the border.

Daily Help Desk

For issues big and small, our daily help desk team is always available to get you on your way again.

Remote Monitoring

We proactively monitor your systems around the clock, resolving issues before they escalate.

Cyber Essentials

The government-approved cybersecurity certification brings complete peace of mind.

Round-the-clock Cyberguard security

Never-off protection for your entire IT ecosystem that never stops working to keep you safe.

Microsoft 365

See your efficiency soar with one of the world's most tried and trusted productivity suites.

Hosted VoIP Support

Hosted VoIP services bring effortless comms tools to Wrexham businesses of every size, from small teams to larger organisations.

Microsoft Azure

Step into a cloud-powered future with reliable solutions from the Microsoft Azure platform.

Digital Learning

Cybersecurity is at its strongest when your team acts as the first line of defence. We can train them.

Managed IT support for Wrexham, backed by a UK-wide team

As a business with strong Welsh roots, Flotek is proud to support organisations across Wrexham and North Wales. From our regional hubs, including nearby St Asaph, our Purple Army delivers dependable IT support locally, while offering the scale and expertise of a UK-wide provider.

Based elsewhere in the region? Our St Asaph team covers the whole area. See our managed IT support in North Wales page for full coverage.

Nearby, we also support businesses with IT support in St Asaph. See all Flotek locations.

Improved uptime and operational efficiency
Trusted managed IT support with national reach
Local experts available when onsite support is needed
Friendly, experienced and dedicated Purple Army

Why Wrexham businesses choose managed IT support from Flotek

150+ strong team

We have more than 150 IT experts across ten UK offices, on hand to provide all the support you need.

4.9/5 stars

We’re rated 4.9/5 stars thanks to our outstanding managed IT services.

96% CSAT score

96% of our customers rate our technicians as ‘excellent’.

Turnkey IT support services

We provide a comprehensive package of fully managed IT support all under one roof.

FAQs about our IT support in Wrexham

Wrexham businesses often ask us the questions below about managed IT support. For anything else, our experts are ready to help on 02921 508000.

Ask us a question

What will Managed IT services in Wrexham cost me?

Our managed IT support uses a simple per-user pricing model, keeping costs transparent, predictable and easy to scale. Speak to our team for a tailored quote based on your business size and needs.

How quickly will you respond when a Wrexham business needs help?

We know reliable response times are vital from your IT partner. We provide a 15-minute urgent issue response and a target resolution within 24 hours; all defined in our service level agreement (SLA).

Do you offer onsite IT services across North Wales?

Absolutely. While many issues are resolved remotely, we also provide onsite IT support across Wrexham and North Wales, delivered from our regional hub in St Asaph, when hands-on support is required.

What type of IT support does a Wrexham business need?

That depends on your business size and setup. Our managed IT support is flexible, combining help desk access, monitoring, cybersecurity and management to suit your exact requirements.

Can you support Mac and Windows devices across our Wrexham team?

Yes. We provide full support for both Mac and Windows devices, operating systems and software as part of our managed IT support services in Wrexham.

Is it difficult to switch IT providers in Wrexham?

Not with the Purple Army on your side. We handle the planning, onboarding and data migration for you, ensuring a smooth transition with minimal disruption to your systems and day-to-day operations.

What qualifications do your IT engineers have?

Our engineers are highly trained and experienced, supported by specialist cybersecurity and cloud certifications, including Cyber Essentials, Microsoft Partner status and ongoing training too.

What is included in managed IT support in Wrexham?

It covers everything you could need, including help desk access, remote and onsite support, proactive monitoring, cybersecurity protection, backups, software updates and ongoing IT management.

Flotek team member at his desk in the Flotek office, ready to help with your enquiry

Send us your enquiry today

Use the contact form to tell us what you need help with, whether it’s IT support, cybersecurity, communications, billing, an existing issue, or a general question.

Choose the right enquiry type from the dropdown and we’ll make sure it reaches the right place, whether that’s sales or helpdesk.

Once submitted, we’ll review your enquiry and one of our team will come back to you as soon as they can.

..or call us today

If you would prefer to have a chat or need some quick info, please give us a call