Wrexham’s leading managed IT support and services provider
Our team of over 100 IT specialists helps 2,000-plus companies across the UK with trusted, reliable and straightforward managed IT support. Your Wrexham business can also benefit from enhanced cybersecurity and comms systems, such as Microsoft Teams phone systems and hosted VoIP.
IT support in Wrexham: your dedicated, hard-working partner
Our expert team of IT specialists, affectionately known as the Purple Army to our many clients, delivers a full range of IT support services for your business. We believe not just in supporting your business, but in becoming the trusted partner that takes responsibility for your entire IT ecosystem. Our clear, dedicated and stress-free services bring confidence and peace of mind.
We do the IT so you can focus on growing your business, and regardless of business size, every Flotek client gets the very best of our services thanks to our simple, per-user pricing structure.
We do the IT so you can focus on growing your business, and regardless of business size, every Flotek client gets the very best of our services thanks to our simple, per-user pricing structure.
Our managed IT support services in Wrexham
From daily quick fixes to major upgrade projects, we’ve got your IT needs covered from end to end. For top-quality IT services, support and cybersecurity in Wrexham, Flotek delivers every time.
Managed IT
Managed IT support for businesses of any size, designed around your systems, users and goals.
Cybersecurity
Always-on cybersecurity that protects your data, devices and operations from evolving threats.
Microsoft Cloud
Expert guidance and support for Microsoft’s secure, scalable cloud and productivity tools.
Microsoft Teams
Flexible, modern cloud-based calling that keeps your teams connected wherever they work.
Our managed IT support plans in Wrexham
Wrexham businesses can choose from two simple, scalable managed IT support plans, each with strong security included as standard. For organisations that are growing, Flo360+ adds enhanced protection, deeper management and greater visibility to support your long-term success.
Flo Protect+
Peace of mind comes as standard with unlimited Help Desk and onsite support, proactive monitoring, antivirus protection, secure backups and access to our e-learning portal.
Support
Expert help when you need it—fast, friendly, and 7 days a week.
7 Day Help Desk
Onsite Support
Remote Monitoring
Microsoft 365 Management
Software Updating
E-Learning Portal
Firewall Management
Protection
Robust cybersecurity to keep your data and systems safe.
Anti Virus Basic Protection
Anti Malware Protection
Ransomware Isolation
Flo Password Manager
Microsoft 365 Backup
Patch Management
Security Training
Management
Proactive IT management to keep everything running smoothly.
Account Manager
Annual Tech Review
Strategy & Planning
IT Asset Management
Network Management
Vendor Management
Disaster Recovery
Flo 360+
All the benefits of Flo Protect+
Along with your own branded online workspace and advanced cybersecurity protection for your system, devices and people.
Protection
CyberGuard Pro (MDR)
CyberGuard SAT
Phishing Simulation
Active Protect Monitoring
Management
Hub 365 Branded Intranet
Flo Signature Management
Support
SLA Escalation
Cyber Essentials Certification*
Interested? Book a discovery meeting today
The first step towards Managed IT support is arranging a discovery meeting, where you can tell us more about your business, challenges and ambitions.
Book a call
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Our sector-specific IT expertise in Wrexham
Legal
Solutions that protect sensitive data, support legal frameworks and meet stringent regulations.
Find out more
Hospitality
IT, cybersecurity and comms that keep people connected and events running smoothly.
Find out more
Estate Agents
Cloud IT and comms that keep your business secure, connected and productive.
Find out more
Local Councils
IT solutions that support public services, protect information and enable efficient working.
Find out more
Case Studies
Discover how our team is driving growth for partners in a range of industries
Find out more
Work in another sector?
Discover how our team is driving growth for partners in a range of industries
View case studies
Why choose Flotek as your local IT partner in Wrexham?
Access a complete suite of managed IT services designed to make your work go further and unlock the next stage of your business’ growth.
Technical Support Desk
For issues big and small, our daily help desk team is always available to get you on your way again.
Remote Monitoring
We proactively monitor your systems around the clock, resolving issues before they escalate.
Cyber Essentials
The government-approved cybersecurity certification brings complete peace of mind.
Round-the-clock Cyberguard security
Never-off protection for your entire IT ecosystem that never stops working to keep you safe.
Microsoft 365
See your efficiency soar with one of the world's most tried and trusted productivity suites.
Hosted VoIP Support
Hosted VoIP services bring effortless comms tools to small businesses and larger organisations alike.
Microsoft Azure
Step into a cloud-powered future with reliable solutions from the Microsoft Azure platform.
Digital Learning
Cybersecurity is at its strongest when your team acts as the first line of defence. We can train them.
Managed IT support in Wrexham and across the UK
As a business with strong Welsh roots, Flotek is proud to support organisations across Wrexham and North Wales. From our regional hubs, including nearby St Asaph, our Purple Army delivers dependable IT support locally, while offering the scale and expertise of a UK-wide provider.
- Improved uptime and operational efficiency
- Trusted managed IT support with national reach
- Local experts available when onsite support is needed
- Friendly, experienced and dedicated Purple Army
Trusted by 2000+ businesses across the UK
FAQs about our IT support in Wrexham
Get answers to some of the most frequently asked questions about our managed IT support services below. To speak to an expert, just call us on 02921 508000.
What is the cost of Managed IT services in Wrexham?
Our managed IT support uses a simple per-user pricing model, keeping costs transparent, predictable and easy to scale. Speak to our team for a tailored quote based on your business size and needs.
What response time do you guarantee in your SLA?
We know reliable response times are vital from your IT partner. We provide a 15-minute urgent issue response and a target resolution within 24 hours; all defined in our service level agreement (SLA).
Do you offer onsite IT services across North Wales?
Absolutely. While many issues are resolved remotely, we also provide onsite IT support across Wrexham and North Wales, delivered from our regional hub in St Asaph, when hands-on support is required.
What type of IT support do I need?
That depends on your business size and setup. Our managed IT support is flexible, combining help desk access, monitoring, cybersecurity and management to suit your exact requirements.
Can you support both Mac and Windows devices?
Yes. We provide full support for both Mac and Windows devices, operating systems and software as part of our managed IT support services in Wrexham.
Is it difficult to switch IT providers?
Not with the Purple Army on your side. We handle the planning, onboarding and data migration for you, ensuring a smooth transition with minimal disruption to your systems and day-to-day operations.
What qualifications do your IT engineers have?
Our engineers are highly trained and experienced, supported by specialist cybersecurity and cloud certifications, including Cyber Essentials, Microsoft Partner status and ongoing training too.
What services are included in managed IT support?
It covers everything you could need, including help desk access, remote and onsite support, proactive monitoring, cybersecurity protection, backups, software updates and ongoing IT management.
Send us your enquiry today
Use the contact form to tell us what you need help with, whether it’s IT support, cybersecurity, communications, billing, an existing issue, or a general question.
Choose the right enquiry type from the dropdown and we’ll make sure it reaches the right place, whether that’s sales or helpdesk.
Once submitted, we’ll review your enquiry and one of our team will come back to you as soon as they can.
Choose the right enquiry type from the dropdown and we’ll make sure it reaches the right place, whether that’s sales or helpdesk.
Once submitted, we’ll review your enquiry and one of our team will come back to you as soon as they can.
..or call us today
If you would prefer to have a chat or need some quick info, please give us a call
02921 50 8000
..or call us today
If you would prefer to have a chat or need some quick info, please give us a call
02921 50 8000
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Events
Free Cybersecurity Awareness Webinars
Free Cybersecurity Awareness Webinars
08 Jul 2026
10am - 11:30am
Microsoft Teams
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