Managed IT Support Newport

IT support in Newport that feels like an extension of your team

We know how important it is to provide simple, stress-free IT support and services, which is why we see ourselves as a dedicated partner to your business. We take your IT support as seriously as you do, whatever the size of your company, with expert managed IT support in Newport that brings you complete peace of mind that your systems are safe and efficient.
Our per-user pricing means that whatever the size of your business, we can provide our very best services to you, 24/7, so you and your team can concentrate on growing your business.

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What's in our managed IT support for Newport

From day-to-day IT issues to top-level cybersecurity and proactive systems monitoring, Flotek partners with you to keep your systems secure, stable and ready to grow as your business expands.

Newport IT support plans, side by side

Whatever the nature of your operations, Newport businesses get robust IT support with Flotek. We provide two straightforward IT support plans, each with security included as standard. Flo360+ adds advanced protection, greater oversight and enhanced management to support continued growth.

Flo Protect+

Peace of mind is built in: unlimited Help Desk and onsite support, proactive monitoring, antivirus protection and secure backups, plus access to our e-learning portal.

Support

Our friendly experts answer quickly, seven days a week.

7 Day Help Desk

Onsite Support

Remote Monitoring

Microsoft 365 Management

Software Updating

E-Learning Portal

Firewall Management

Protection

Security expertise that keeps your systems and data protected.

Anti Virus Basic Protection

Anti Malware Protection

Ransomware Isolation

Flo Password Manager

Microsoft 365 Backup

Patch Management

Security Training

Management

Ongoing, proactive management so your IT keeps doing its job.

Account Manager

Annual Tech Review

Strategy & Planning

IT Asset Management

Network Management

Vendor Management

Disaster Recovery

Flo 360+

All the benefits of Flo Protect+

You also get a branded online workspace, with advanced cybersecurity protecting your systems, your devices and your people.

Protection

CyberGuard Pro (MDR)

Phishing Simulation

Cyber Security Training (SAT)

Active Protect Monitoring

3rd Party Vulnerability Patching

MS Secure Score Upgrade

Management

IT Policy Management

Flo Signature Management

Support

SLA Escalation

Cyber Essentials Certification*

Cyber Security & Ai Training

Interested? Start with a discovery meeting

Your move to managed IT support begins with a discovery meeting. Tell us about your business, the challenges in your way and your plans for growth.

Drop us a note

Switching to Newport IT support in four steps

Four simple steps are all it takes to streamline, improve and protect your data and your reputation.

01

Book a meeting

We start by meeting you to talk through what you need.

02

Free audit

Then we carry out a full audit of the systems you use today.

03

Proposal

Using the audit findings, we put together a detailed proposal built around your needs.

04

Flotek project manager planning a rollout

Project Management

We coordinate with your current suppliers so the move goes smoothly.

Book Your Free IT Audit & Cost Review

Our 45-point technical audit gives you a plain-English review of your IT and communications systems. You’ll get a red, amber and green status report showing where improvements are needed, along with a detailed financial analysis of your monthly bills so you can see exactly what you pay now and where you could save.

Book a meeting today

Industry know-how for IT support in Newport

Your sector not shown here?

Discover how our team is driving growth for partners in a range of industries

View case studies

Fully managed IT support that helps every industry grow

Legal

Keep client data safe while your Newport staff work securely from any location.

Hospitality

Improve customer experience and cut downtime for businesses across Newport and Gwent.

Estate Agents

Keep in touch with potential buyers through hosted VoIP, such as Microsoft Teams Phone.

Local Councils

Increase efficiency across departments, from Newport city centre to the M4 corridor.

Why pick Flotek as your IT partner in Newport?

A complete suite of managed IT services for Newport businesses, delivered from our Cardiff office twenty minutes along the M4.

Day-To-Day Tech Support

For any issues that require support, our friendly helpdesk team is always ready to respond.

Monitoring Remotely

Proactive monitoring means we can put an end to issues before they impact your operations.

Cyber Essentials

Enjoy a government-approved and certified level of cybersecurity with our fully trained engineers.

Cyberguard security all year round

Always-on protection for your systems and devices, giving you complete peace of mind.

Microsoft 365

We support this trusted and widely used productivity software package for your entire team.

Hosted VoIP

We provide reliable hosted VoIP for Newport businesses and large, keeping communication simple.

Microsoft Azure

Support your growing business needs with highly scalable cloud computing services from Microsoft.

Digital Learning

We can train your staff to be a strong first line of defence in your cybersecurity program.

Managed IT services in Newport and across the UK

As a proud South Wales enterprise, Flotek’s Purple Army delivers IT support in Newport from our local offices in Bridgend (our HQ) and Cardiff. We provide our IT peace of mind to locations all across the UK from our regional hubs.

Nearby, we also support businesses with IT support in Cardiff, IT support in Bristol and IT support in Bath. See all Flotek locations.

Enjoy more uptime
Offices across the UK
Local experts in your IT needs
Friendly and knowledgeable

What Newport businesses get from Flotek’s managed IT support

150+ strong team

More than 150 IT experts work across our ten UK offices, ready to give you whatever support you need.

4.9/5 stars

Our managed IT services have earned us a 4.9/5 star rating.

96% CSAT score

Our technicians are rated ‘excellent’ by 96% of our customers.

Turnkey IT support services

Everything you need from fully managed IT support, provided by one team under one roof.

Newport IT support questions, answered

Here are clear answers to the questions we hear most often about managed IT support. Want to speak to an expert instead? Ring us on 02921 508000.

Ask us a question

What do Managed IT services in Newport cost?

Our pricing is based on a simple per-user model, which helps to keep costs clear, predictable and easy to scale. Contact our team for a tailored quote based on your business needs.

How quickly do you respond to urgent issues in Newport?

We proudly provide seven-day managed IT support in Newport with a 15-minute response for urgent issues and a target fix within 24 hours, all defined clearly in our service level agreement (SLA).

Do you offer onsite IT services across South Wales?

Yes – it’s where we’re headquartered, too. Most IT issues are resolved quickly and remotely, but onsite support is available across Newport and South Wales when you need the Purple Army onsite.

Which kind of IT support is right for a Newport SME?

Our managed IT support is flexible, with help desk access, monitoring, cybersecurity and more to suit businesses of different sizes and needs – and we will always advise you exactly what you need.

Can you support both Mac and Windows in our Newport office?

We fully support both Mac and Windows devices, operating systems and software as part of our managed IT support services.

How hard is it to move to Flotek from our current Newport provider?

Not with Flotek - we make it easy to switch. We manage all the planning, setup and data migration, and our experts ensure a smooth transition with minimal disruption to your ongoing operations.

What do you get with managed IT support in Newport?

Our managed IT support in Newport and the surrounding areas includes help desk access, remote and onsite support, proactive monitoring, cybersecurity, backups, updates and much more.

How can managed IT support strengthen cyber security for Newport businesses?

Aside from being one less thing for you to worry about, our solutions boost cybersecurity through proactive monitoring, built-in protection, regular updates, secure backups and expert oversight.

Flotek team member at his desk in the Flotek office, ready to help with your enquiry

Send us your enquiry today

Use the contact form to tell us what you need help with, whether it’s IT support, cybersecurity, communications, billing, an existing issue, or a general question.

Choose the right enquiry type from the dropdown and we’ll make sure it reaches the right place, whether that’s sales or helpdesk.

Once submitted, we’ll review your enquiry and one of our team will come back to you as soon as they can.

..or call us today

If you would prefer to have a chat or need some quick info, please give us a call