Trusted IT support and services for Newport businesses
We deliver responsive helpdesk services, robust cybersecurity and comms solutions like Microsoft Teams phone systems and hosted VoIP services to keep your business running smoothly, securely and without interruptions. Get expert managed IT support tailored to your growth and goals.
IT support in Newport that feels like an extension of your team
We know how important it is to provide simple, stress-free IT support and services, which is why we see ourselves as a dedicated partner to your business. We take your IT support as seriously as you do, whatever the size of your company, with expert managed IT support in Newport that brings you complete peace of mind that your systems are safe and efficient.
Our per-user pricing means that whatever the size of your business, we can provide our very best services to you, 24/7, so you and your team can concentrate on growing your business.
Our per-user pricing means that whatever the size of your business, we can provide our very best services to you, 24/7, so you and your team can concentrate on growing your business.
Our managed IT support services in Newport
From day-to-day IT issues to top-level cybersecurity and proactive systems monitoring, Flotek partners with you to keep your systems secure, stable and ready to grow as your business expands.
Our managed IT support plans in Newport
Whatever the nature of your operations, Newport businesses get robust IT support with Flotek. We provide two straightforward IT support plans, each with security included as standard. Flo360+ adds advanced protection, greater oversight and enhanced management to support continued growth.
Flo Protect+
Peace of mind comes as standard with unlimited Help Desk and onsite support, proactive monitoring, antivirus protection, secure backups and access to our e-learning portal.
Support
Expert help when you need it—fast, friendly, and 7 days a week.
7 Day Help Desk
Onsite Support
Remote Monitoring
Microsoft 365 Management
Software Updating
E-Learning Portal
Firewall Management
Protection
Robust cybersecurity to keep your data and systems safe.
Anti Virus Basic Protection
Anti Malware Protection
Ransomware Isolation
Flo Password Manager
Microsoft 365 Backup
Patch Management
Security Training
Management
Proactive IT management to keep everything running smoothly.
Account Manager
Annual Tech Review
Strategy & Planning
IT Asset Management
Network Management
Vendor Management
Disaster Recovery
Flo 360+
All the benefits of Flo Protect+
Along with your own branded online workspace and advanced cybersecurity protection for your system, devices and people.
Protection
CyberGuard Pro (MDR)
CyberGuard SAT
Phishing Simulation
Active Protect Monitoring
Management
Hub 365 Branded Intranet
Flo Signature Management
Support
SLA Escalation
Cyber Essentials Certification*
Interested? Book a discovery meeting today
The first step towards Managed IT support is arranging a discovery meeting, where you can tell us more about your business, challenges and ambitions.
Book a call
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Our sector-specific IT expertise in Newport
Case Studies
Discover how our team is driving growth for partners in a range of industries
Find out more
Work in another sector?
Discover how our team is driving growth for partners in a range of industries
View case studies
Why choose Flotek as your local IT partner in Newport?
Access a complete suite of managed IT services designed to make your work go further and unlock the next stage of your business’ growth.
Day-To-Day Tech Support
For any issues that require support, our friendly helpdesk team is always ready to respond.
Monitoring Remotely
Proactive monitoring means we can put an end to issues before they impact your operations.
Cyber Essentials
Enjoy a government-approved and certified level of cybersecurity with our fully trained engineers.
24/7/365 Cyberguard security
Always-on protection for your systems and devices, giving you complete peace of mind.
Microsoft 365
We support this trusted and widely used productivity software package for your entire team.
Hosted VoIP
We provide reliable hosted VoIP for small businesses and large, keeping communication simple.
Microsoft Azure
Support your growing business needs with highly scalable cloud computing services from Microsoft.
Digital Learning
We can train your staff to be a strong first line of defence in your cybersecurity program.
Managed IT services in Newport and across the UK
As a proud South Wales enterprise, Flotek’s Purple Army delivers IT support in Newport from our local offices in Bridgend (our HQ) and Cardiff. We provide our IT peace of mind to locations all across the UK from our regional hubs.
- Enjoy more uptime
- Offices across the UK
- Local experts in your IT needs
- Friendly and knowledgeable
Trusted by 2000+ businesses across the UK
FAQs about our IT support in Newport
Get answers to some of the most frequently asked questions about our managed IT support services below. To speak to an expert, just call us on 02921 508000.
What is the cost of Managed IT services in Newport?
Our pricing is based on a simple per-user model, which helps to keep costs clear, predictable and easy to scale. Contact our team for a tailored quote based on your business needs.
What response time do you guarantee in your SLA?
We proudly provide seven-day managed IT support in Newport with a 15-minute response for urgent issues and a target fix within 24 hours, all defined clearly in our service level agreement (SLA).
Do you offer onsite IT services across South Wales?
Yes – it’s where we’re headquartered, too. Most IT issues are resolved quickly and remotely, but onsite support is available across Newport and South Wales when you need the Purple Army onsite.
What type of IT support do I need?
Our managed IT support is flexible, with help desk access, monitoring, cybersecurity and more to suit businesses of different sizes and needs – and we will always advise you exactly what you need.
Can you support both Mac and Windows devices?
We fully support both Mac and Windows devices, operating systems and software as part of our managed IT support services.
Is it difficult to switch IT providers?
Not with Flotek - we make it easy to switch. We manage all the planning, setup and data migration, and our experts ensure a smooth transition with minimal disruption to your ongoing operations.
What services are included in managed IT support?
Our managed IT support in Newport and the surrounding areas includes help desk access, remote and onsite support, proactive monitoring, cybersecurity, backups, updates and much more.
How does managed IT support improve cybersecurity?
Aside from being one less thing for you to worry about, our solutions boost cybersecurity through proactive monitoring, built-in protection, regular updates, secure backups and expert oversight.
Send us your enquiry today
Use the contact form to tell us what you need help with, whether it’s IT support, cybersecurity, communications, billing, an existing issue, or a general question.
Choose the right enquiry type from the dropdown and we’ll make sure it reaches the right place, whether that’s sales or helpdesk.
Once submitted, we’ll review your enquiry and one of our team will come back to you as soon as they can.
Choose the right enquiry type from the dropdown and we’ll make sure it reaches the right place, whether that’s sales or helpdesk.
Once submitted, we’ll review your enquiry and one of our team will come back to you as soon as they can.
..or call us today
If you would prefer to have a chat or need some quick info, please give us a call
02921 50 8000
..or call us today
If you would prefer to have a chat or need some quick info, please give us a call
02921 50 8000
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Events
Free Cybersecurity Awareness Webinars
Free Cybersecurity Awareness Webinars
08 Jul 2026
10am - 11:30am
Microsoft Teams
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