Future-Proofing The Karma Sanctum Soho Hotel

Case Study: Modernising the Sanctum Soho network in partnership with Flotek

About Karma Sanctum Soho

The Karma Sanctum Soho Hotel is a stylish, rock-n-roll-themed boutique hotel located in the heart of London’s vibrant Soho district. Known for its edgy, luxurious design and creative flair, the hotel offers a unique experience that blends comfort with a bold personality.

The Challenge: Outdated Technology and Lack of Proactive Network Support

Before Flotek’s involvement, Sanctum Soho was held back by a number of technology-related challenges with their network, phones & Hotel TV System: ‍

• ‍Outdated Hotel TV system: Sanctum Soho was operating with an ageing hotel TV system that couldn’t keep up with modern guest expectations or the latest entertainment technology. The existing setup lacked compatibility with current streaming platforms such as Netflix and other smart features, making it difficult to deliver the kind of in-room experience today’s travellers expect.‍
• Lack of proactive support: When technical issues arose, the hotel lacked access to a responsive and proactive support system available seven days a week. This resulted in delays in resolving problems, particularly those affecting guest-facing services, which negatively impacted the overall guest experience and increased pressure on internal teams.‍
• Legacy Telecoms : The hotel's outdated on-site telephony system relied on digital phone lines that were increasingly prone to failure and costly to maintain, especially when technical support was required on-site.

How Flotek Helped

Flotek carried out a comprehensive review of Sanctum Soho’s Hotel TV setup, network & phone systems and delivered a customised solution focused on modernisation and ease of use:

New Smart TVs for a Modern Guest Experience

Sanctum Soho has been upgraded with the latest hotel smart TVs, offering guests a seamless and modern in-room entertainment experience. These new systems come equipped with advanced features such as built-in streaming apps, screen mirroring, and intuitive interfaces—allowing guests to easily access services like Netflix, Amazon Prime, and YouTube. The upgrade not only enhances comfort and convenience but also aligns the hotel with the expectations of today’s tech-savvy travellers.

Proactive, 7-Day Support from Flotek‍

With Flotek now providing support seven days a week, Sanctum Soho benefits from a proactive and responsive network service. If any issues arise—whether technical glitches or system updates—the hotel has direct access to expert assistance, ensuring minimal disruption to operations and guest satisfaction. This level of support gives the hotel team peace of mind and allows them to focus on delivering exceptional service.

Cloud based hotel telephone system‍

The hotel transitioned to a cloud-based phone system tailored for the hospitality industry, eliminating the need for on-site equipment and reducing the frequency of engineer visits. This new system facilitates internal calls across all rooms and includes UK landline and mobile calls, significantly cutting costs. Additionally, staff can now use apps to stay connected via the hotel's WiFi, ensuring they remain reachable while moving around the premises.

The Results

• Enhanced Guest Experience: With the installation of modern smart TVs, guests now enjoy a high-quality, interactive entertainment experience. Access to popular streaming services and user-friendly interfaces aligns the hotel with current hospitality trends and guest expectations.
• Reliable, Proactive IT Support: Flotek’s 7-day-a-week support ensures that any technical issues are addressed quickly and efficiently. This proactive approach reduces downtime, improves operational continuity, and gives hotel staff peace of mind.
• Competitive Edge in Hospitality Tech: By upgrading to the latest technology, Sanctum Soho now stands out among competitors. The hotel is better positioned to attract tech-savvy travellers and maintain its reputation as a modern, guest-focused destination.
• Upgraded Cloud-Based Hotel Phone System: This upgrade has reduced the need for on-site visits, lowered operational costs, improved call quality, and ensured the system is future-proof.

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"Flotek has been exceptional, consistently available whenever we need them. I'm extremely satisfied with their team's expertise in executing all our technology upgrades."

Mark Fuller, CEO of Concept Venues
Karma Sanctum Soho

Is Your Hotel Ready for a Digital Transformation?

If you're facing similar operational or technology challenges, Flotek is here to help. Let’s work together to streamline your systems, boost efficiency, and future-proof your firm.

Get in touch today to start your transformation journey.‍