IT, cyber & comms support for the hospitality industry
From hotels to resorts, Flotek delivers integrated IT support for the hospitality sector. Whether you need managed IT support, enhanced cybersecurity or VoIP communication solutions, we can support your business with everything you need to provide your guests with an outstanding experience.
Elevating Guest Experience Through Technology at Karma Sanctum
Karma Sanctum Soho needed a tech refresh. We delivered modern, integrated systems with fast, jargon-free support—7 days a week. From networking to communications, we simplified their setup to enhance both guest and staff experiences.
Enhancing Cyber Security for the Hospitality Sector
Our partner-led approach, combined with our responsive hospitality IT support and services, means we’re ready to meet the demands of your business.
IT
Support that’s there when you need it
24/7 system monitoring and backups keep you running, with expert support available 7 days a week to resolve issues fast.
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Cyber
Protecting your data and reputation
With hospitality a top cyber target, our security expertise keeps your systems and sensitive guest data safe and protected.
Comms
Keeping guests connected & engaged
Integrated comms and high-speed networks with simple management and reliable support for seamless business operations.
Print
Boost productivity and reduce waste
From bookings to room service, cloud print services simplify hotel systems and reduce waste across front desk, concierge, and guest services.
IT
Support that’s there when you need it
24/7 system monitoring and backups keep you running, with expert support available 7 days a week to resolve issues fast.
Cyber
Protecting your data and reputation
With hospitality a top cyber target, our security expertise keeps your systems and sensitive guest data safe and protected.
Comms
Keeping guests connected & engaged
Integrated comms and high-speed networks with simple management and reliable support for seamless business operations.
Print
Boost productivity and reduce waste
From bookings to room service, cloud print services simplify hotel systems and reduce waste across front desk, concierge, and guest services.
Our IT Packages for Hospitality
We offer two straightforward IT support packages for hospitality businesses, which both include security as standard. Our Flo360+ package offers additional levels of security, protection and management to support your growth.
Flo Protect+
Peace of mind comes as standard with Flo Protect+ - unlimited Help Desk and onsite support, proactive monitoring, antivirus protection, secure backups, and access to our e-learning portal.
Support
Expert help when you need it—fast, friendly, and 7 days a week.
7 Day Help Desk
Onsite Support
Remote Monitoring
Microsoft 365 Management
Software Updating
E-Learning Portal
Firewall Management
Protection
Robust cybersecurity to keep your data and systems safe.
Anti Virus Basic Protection
Anti Malware Protection
Ransomware Isolation
Flo Password Manager
Microsoft 365 Backup
Patch Management
Security Training
Management
Proactive IT management to keep everything running smoothly.
Account Manager
Annual Tech Review
Strategy & Planning
IT Asset Management
Network Management
Vendor Management
Disaster Recovery
Flo 360+
Includes all Flo Protect+ features
Plus advanced cybersecurity protection for your systems, devices and people.
Protection
CyberGuard Pro (MDR)
Phishing Simulation
Cyber Security Training (SAT)
Active Protect Monitoring
3rd Party Vulnerability Patching
MS Secure Score Upgrade
Management
IT Policy Management
Flo Signature Management
Support
SLA Escalation
Cyber Essentials Certification*
Cyber Security & Ai Training
Interested? Get in touch with us today
The first step towards IT support for your hospitality business is to contact us so that you can tell us more about your challenges and ambitions.
Drop us a note
Integrated Technology Solutions for Seamless 24/7 Hotel Operations
From protecting your sensitive personal and financial data to simplified systems and support that’s available 7 days a week, our products and solutions are tailor made to help your business offer a seamless guest experience.
Guest WiFi & Experience
Partnering with Aruba, we provide fast, secure Wi-Fi across your property – indoors and out – integrated with your marketing platform for guest engagement.
Cloud-based Hospitality telephony
No on-site hardware required. Every room is equipped with a phone, and live reporting displays call volumes by department, from spa bookings to room service.
Specialist hospitality cyber security
We protect guest and business data with sector-specific encryption, access controls and regular security audits to meet compliance standards.
Hospitality TV solutions
We work with leading brands like Philips to deliver smart TVs that meet compliance, wipe guest data on checkout, and include full business warranties.
High-speed network support
We deliver up to 10GB speeds throughout your hotel using enterprise-grade Aruba infrastructure, ensuring seamless, stable and dependable connectivity for guests and staff.
Secure cloud printing
Track print usage by department – spa, reception, housekeeping – and print securely from anywhere with full control and accountability.
It’s as easy as 1, 2, 3…4
Streamlining, improving and protecting your data and reputation is a simple four steps process.
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Book a meeting
First, we’ll arrange a meeting to discuss your requirements.
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Free audit
Next, we’ll conduct a comprehensive audit of your current systems.
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Proposal
Based on the audit, we’ll provide a detailed proposal tailored to your needs.
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Project Management
Our team will work with your existing suppliers to ensure a smooth migration.
Why Choose Flotek? Your Dedicated Hospitality IT Partner
Choosing Flotek as your dedicated Legal IT provider means working with a team that understands the demands of your industry. We deliver reliable fully managed IT solutions that keep your operations running smoothly and your guests connected.
Reliable 7-Day Support
Unlike firms with 5-day support, we understand issues can occur at any hour. That’s why our helpdesk and monitoring align with the unique demands of the hospitality business.
Vendor Neutral IT Roadmapping
Flotek can manage all your third-party systems (PMS, POS, Booking Engines) to ensure they work together seamlessly.
Dedicated Hospitality Experts
Our engineers specialise in hospitality IT support and systems like OPERA PMS, MICROS POS and sector-specific booking platforms.
Simplified Systems
Single point of contact and unified billing for all IT, cyber and communications services.
Trusted by 2000+ businesses across the UK
Send us your enquiry today
Use the contact form to tell us what you need help with, whether it’s IT support, cybersecurity, communications, billing, an existing issue, or a general question.
Choose the right enquiry type from the dropdown and we’ll make sure it reaches the right place, whether that’s sales or helpdesk.
Once submitted, we’ll review your enquiry and one of our team will come back to you as soon as they can.
Choose the right enquiry type from the dropdown and we’ll make sure it reaches the right place, whether that’s sales or helpdesk.
Once submitted, we’ll review your enquiry and one of our team will come back to you as soon as they can.
..or call us today
If you would prefer to have a chat or need some quick info, please give us a call
02921 50 8000
..or call us today
If you would prefer to have a chat or need some quick info, please give us a call
02921 50 8000
Your Questions, Answered.
We believe cyber security should be clear and approachable. Here are straightforward answers to some of the most common questions about protecting your business.
How does your service ensure we meet PCI DSS compliance standards?
Our hospitality IT support services meet PCI DSS compliance standards across all payment and guest data processes. Our team of specialists proactively monitor systems to ensure payment gateways, Wi-Fi networks and PMS integrations remain compliant.
What specific industry software (PMS/POS) do you specialise in supporting?
Flotek supports a wide range of Property Management Systems (PMS) and Point of Sale (POS) platforms used in hotels and the hospitality sector. Our vendor-neutral approach means we can manage any system your hospitality business relies on.
Do you offer staff training to mitigate social engineering and phishing risks?
Yes. We provide cyber awareness training programmes to educate hospitality teams on recognising phishing attempts, fraud bookings and data breaches. This proactive approach keeps your staff alert and drastically reduces the risk of a breach.
What is the biggest technology challenge facing the hospitality sector today?
The biggest technological challenge facing hotels and the hospitality businesses involves integrating existing legacy systems with cloud-based technology. We counteract this by providing vendor-neutral system integration that connects legacy platforms with modern cloud technologies.
What is the typical deployment time for new guest Wi-Fi infrastructure in a mid-sized hotel?
This will depend on a few factors, including the building’s structure and existing infrastructure, but most guest Wi-Fi installations are completed within 2-4 weeks.
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