IT, cyber & comms support for the hospitality industry
From hotels to resorts, Flotek delivers integrated IT support for the hospitality sector. Whether you need managed IT support, enhanced cybersecurity or VoIP communication solutions, we can support your business with everything you need to provide your guests with an outstanding experience.
Elevating Guest Experience Through Technology at Karma Sanctum
Karma Sanctum Soho needed a tech refresh. We delivered modern, integrated systems with fast, jargon-free support—7 days a week. From networking to communications, we simplified their setup to enhance both guest and staff experiences.
Enhancing Cyber Security for the Hospitality Sector
Our partner-led approach, combined with our responsive hospitality IT support and services, means we’re ready to meet the demands of your business.
IT
Support that’s there when you need it
24/7 system monitoring and backups keep you running, with expert support available 7 days a week to resolve issues fast.
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Cyber
Protecting your data and reputation
With hospitality a top cyber target, our security expertise keeps your systems and sensitive guest data safe and protected.
Comms
Keeping guests connected & engaged
Integrated comms and high-speed networks with simple management and reliable support for seamless business operations.
Print
Boost productivity and reduce waste
From bookings to room service, cloud print services simplify hotel systems and reduce waste across front desk, concierge, and guest services.
IT
Support that’s there when you need it
24/7 system monitoring and backups keep you running, with expert support available 7 days a week to resolve issues fast.
Cyber
Protecting your data and reputation
With hospitality a top cyber target, our security expertise keeps your systems and sensitive guest data safe and protected.
Comms
Keeping guests connected & engaged
Integrated comms and high-speed networks with simple management and reliable support for seamless business operations.
Print
Boost productivity and reduce waste
From bookings to room service, cloud print services simplify hotel systems and reduce waste across front desk, concierge, and guest services.
Integrated Technology Solutions for Seamless 24/7 Hotel Operations
From protecting your sensitive personal and financial data to simplified systems and support that’s available 7 days a week, our products and solutions are tailor made to help your business offer a seamless guest experience.
Guest WiFi & Experience
Partnering with Aruba, we provide fast, secure Wi-Fi across your property – indoors and out – integrated with your marketing platform for guest engagement.
Cloud-based Hospitality telephony
No on-site hardware required. Every room is equipped with a phone, and live reporting displays call volumes by department, from spa bookings to room service.
Specialist hospitality cyber security
We protect guest and business data with sector-specific encryption, access controls and regular security audits to meet compliance standards.
Hospitality TV solutions
We work with leading brands like Philips to deliver smart TVs that meet compliance, wipe guest data on checkout, and include full business warranties.
High-speed network support
We deliver up to 10GB speeds throughout your hotel using enterprise-grade Aruba infrastructure, ensuring seamless, stable and dependable connectivity for guests and staff.
Secure cloud printing
Track print usage by department – spa, reception, housekeeping – and print securely from anywhere with full control and accountability.
It’s as easy as 1, 2, 3…4
Streamlining, improving and protecting your data and reputation is a simple four steps process.
01
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Book a meeting
First, we’ll arrange a meeting to discuss your requirements.
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Free audit
Next, we’ll conduct a comprehensive audit of your current systems.
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Proposal
Based on the audit, we’ll provide a detailed proposal tailored to your needs.
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Project Management
Our team will work with your existing suppliers to ensure a smooth migration.
Why Choose Flotek? Your Dedicated Hospitality IT Partner
Choosing Flotek as your dedicated hospitality IT provider means working with a team that understands the demands of your industry. We deliver reliable fully managed IT solutions that keep your operations running smoothly and your guests connected.
Reliable 7-Day Support
Unlike firms with 5-day support, we understand issues can occur at any hour. That’s why our helpdesk and monitoring align with the unique demands of the hospitality business.
Vendor Neutral IT Roadmapping
Flotek can manage all your third-party systems (PMS, POS, Booking Engines) to ensure they work together seamlessly.
Dedicated Hospitality Experts
Our engineers specialise in hospitality IT support and systems like OPERA PMS, MICROS POS and sector-specific booking platforms.
Simplified Systems
Single point of contact and unified billing for all IT, cyber and communications services.
Trusted by 2000+ businesses across the UK
Your Questions, Answered.
We believe cyber security should be clear and approachable. Here are straightforward answers to some of the most common questions about protecting your business.
How does your service ensure we meet PCI DSS compliance standards?
Our hospitality IT support services meet PCI DSS compliance standards across all payment and guest data processes. Our team of specialists proactively monitor systems to ensure payment gateways, Wi-Fi networks and PMS integrations remain compliant.
What specific industry software (PMS/POS) do you specialise in supporting?
Flotek supports a wide range of Property Management Systems (PMS) and Point of Sale (POS) platforms used in hotels and the hospitality sector. Our vendor-neutral approach means we can manage any system your hospitality business relies on.
Do you offer staff training to mitigate social engineering and phishing risks?
Yes. We provide cyber awareness training programmes to educate hospitality teams on recognising phishing attempts, fraud bookings and data breaches. This proactive approach keeps your staff alert and drastically reduces the risk of a breach.
What is the biggest technology challenge facing the hospitality sector today?
The biggest technological challenge facing hotels and the hospitality businesses involves integrating existing legacy systems with cloud-based technology. We counteract this by providing vendor-neutral system integration that connects legacy platforms with modern cloud technologies.
What is the typical deployment time for new guest Wi-Fi infrastructure in a mid-sized hotel?
This will depend on a few factors, including the building’s structure and existing infrastructure, but most guest Wi-Fi installations are completed within 2-4 weeks.
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Events
Security Awareness Training - Local Council Edition
Security Awareness Training - Local Council Edition
04 Jun 2026
11am - 12:30am
Microsoft Teams
Book now
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