Managed IT Support in Hereford

Managed IT support in Hereford should increase your uptime, provide scalable support and ensure business continuity. Flotek achieves these goals with our proactive approach to business IT support, getting ahead of problems before they can affect your operations with around-the-clock monitoring and rapid response that keeps your business running, all available for a single fixed monthly fee.

24/7 support

Our support team is always there when you need us, every single day of the week.

Straightforward security

Leave your cybersecurity in our hands with our round-the-clock protection and monitoring.

Make it simple

With a jargon-free approach to IT support, we work with you as partners to resolve issues.

Local Hereford support

Our local team are based in the UK, helping you to stay compliant with fast response times

Your dedicated, specialist IT partner

Our Purple Army works around the clock to improve productivity, strengthen your cybersecurity and support your business growth. We are proud of our friendly, fuss-free approach to managed IT support in Hereford, working as an expert extension of your business to improve your services, safeguard your data and offer technical support 24/7.

We saved the best for last – we use a cost-effective per-user pricing model, so getting the most out of your business is easier than ever.

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Fully managed IT services in Hereford

Our Managed IT Support Plans

We offer two jargon-free packages which both include security as standard, while Flo360+ offers additional levels of security, protection and management for growing businesses in Hereford.

Flo Protect+

Peace of mind comes as standard with unlimited Help Desk and onsite support, proactive monitoring, antivirus protection, secure backups and access to our e-learning portal.

Support

Expert help when you need it—fast, friendly, and 7 days a week.

7 Day Help Desk

Onsite Support

Remote Monitoring

Microsoft 365 Management

Software Updating

E-Learning Portal

Firewall Management

Protection

Robust cybersecurity to keep your data and systems safe.

Anti Virus Basic Protection

Anti Malware Protection

Ransomware Isolation

Flo Password Manager

Microsoft 365 Backup

Patch Management

Security Training

Management

Proactive IT management to keep everything running smoothly.

Account Manager

Annual Tech Review

Strategy & Planning

IT Asset Management

Network Management

Vendor Management

Disaster Recovery

Flo 360+

All the benefits of Flo Protect+

Along with your own branded online workspace and advanced cybersecurity protection for your system, devices and people.

Protection

CyberGuard Pro (MDR)

Phishing Simulation

Cyber Security Training (SAT)

Active Protect Monitoring

3rd Party Vulnerability Patching

MS Secure Score Upgrade

Management

IT Policy Management

Flo Signature Management

Support

SLA Escalation

Cyber Essentials Certification*

Cyber Security & Ai Training

Interested? Book a discovery meeting today

The first step towards Managed IT support is arranging a discovery meeting, where you can tell us more about your business, challenges and ambitions.

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Industry-specific IT expertise for Hereford businesses

Work in another sector?

Discover how our team is driving growth for partners in a range of industries

View case studies

Why choose Flotek as your local Hereford IT partner?

Partner with an IT team that’s always there when you need us, with expertise across a complete suite of IT support services.

Technical support 24/7

Unlimited helpdesk support that keeps your team productive and reduces downtime.

Proactive solutions

Our team stays ahead of problems before they affect your business with around-the-clock monitoring.

Cyber Essentials certification support

Stay in full compliance with Cyber Essentials certifications conducted by our team, keeping your business secure.

Protected by Cyberguard

We utilise Cyberguard as a comprehensive protection solution, providing endpoint monitoring and effective threat detection.

Microsoft 365

Get everything you can out of 365 with our Microsoft Cloud IT solutions, enhancing productivity and making communication effortless with a full suite of tools.

Hosted VoIP

With 24/7 hosted VoIP support in Hereford, you can achieve more for your business with your telephony system.

Microsoft Azure

Integrate cloud-based solutions into your processes, enabling business continuity through a secure cloud infrastructure.

Digital Learning

Engage your team in cloud-based digital training to keep your business in compliance and improve security.

Trusted by 2000+ businesses across the UK

Frequently Asked Questions

Get answers to some of the most frequently asked questions about our managed IT support services below. To speak to an expert, just call us on 02921 508000.

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What is the cost of managed IT support?

The cost for managed IT support in Hereford varies depending on your requirements. We use a four-step process to understand your business, allowing us to recommend the best package.

What response times do you guarantee in your Hereford SLA?

Under our Hereford Service Level Agreement (SLA), we guarantee a response within 15 minutes, 24 hours a day, 7 days a week.

Do you provide on-site IT support in Hereford?

Yes. Our local team of experts is here to offer on-site support services across the Hereford area.

What is included in your managed IT support plans?

We offer two tiers of packages for managed IT support in Hereford. Each package includes on-site support, unlimited helpdesk access and full cybersecurity solutions.

Can you support both Mac and Windows environments?

Absolutely, our Purple Army is well-equipped to support mixed-environment businesses. We offer comprehensive support to protect your business for Windows and macOS.

Do you offer cybersecurity services in Hereford?

Yes, we provide cybersecurity services to businesses across Hereford. Our team helps to keep your business safe with monitoring, rapid response and training services.

Do you provide hosted VoIP support for Hereford businesses?

Yes. We offer hosted VoIP for small businesses in Hereford and the surrounding areas, connecting your business with a reliable communications system that is scalable as you grow.

How quickly can we switch to your IT services in Hereford?

We can transition your business to our IT services in Hereford as swiftly as possible. The exact time frame will depend on the particular services you need. Get in touch to discuss your requirements.

Can you support growing or multi-site businesses?

Yes. We support growing and multi-site businesses with scalable managed IT services, helping keep users connected, secure and productive across every location.

Is managed IT support suitable for small businesses?

Managed IT support is an ideal solution for small businesses, providing the protection, monitoring and expert support needed to grow with confidence.

Send us your enquiry today

Use the contact form to tell us what you need help with, whether it’s IT support, cybersecurity, communications, billing, an existing issue, or a general question.

Choose the right enquiry type from the dropdown and we’ll make sure it reaches the right place, whether that’s sales or helpdesk.

Once submitted, we’ll review your enquiry and one of our team will come back to you as soon as they can.

..or call us today

If you would prefer to have a chat or need some quick info, please give us a call