Small Business IT Support
Reliable IT support designed for small businesses across the UK. Flotek helps SMEs stay productive, secure and connected with proactive, easy-to-manage IT services that reduce disruption.
Stress-free IT and tech support for small businesses
Small businesses often face the same IT challenges without the resources to manage them effectively. Limited in-house expertise, unexpected downtime, and growing security risks can all impact productivity and slow down day-to-day operations. Our IT support for SMEs is designed to remove that pressure.
We provide proactive support that keeps systems running smoothly, improves cybersecurity, and enables secure remote working. With scalable services and expert guidance, we help you reduce IT stress, maintain business continuity, and focus on growing your business with confidence and clarity.
We provide proactive support that keeps systems running smoothly, improves cybersecurity, and enables secure remote working. With scalable services and expert guidance, we help you reduce IT stress, maintain business continuity, and focus on growing your business with confidence and clarity.
Our Small Business IT Support Services
Fully managed IT services built entirely around your business. At Flotek, we empower UK SMEs to work smarter by delivering 24/7 remote monitoring, advanced cybersecurity defense, and reliable VoIP telephony solutions..
Cyber Security
Protect your business with proactive security monitoring and threat prevention measures.
Remote IT
Fast remote support resolves issues quickly without disrupting your working day.
Managed IT Support Plans for SMEs
Our managed IT support plans are designed to give businesses reliable, secure and scalable IT management. With clear packages built around support, protection and ongoing system management, you can choose the level that best fits your business needs.
Flo Protect+
Peace of mind comes as standard with Flo Protect+ - unlimited Help Desk and onsite support, proactive monitoring, antivirus protection, secure backups, and access to our e-learning portal.
Support
Expert help when you need it, fast, friendly, and 7 days a week.
7 Day Help Desk
Onsite Support
Remote Monitoring
Microsoft 365 Management
Software Updating
E-Learning Portal
Firewall Management
Protection
Robust cybersecurity to keep your data and systems safe.
Anti Virus Basic Protection
Anti Malware Protection
Ransomware Isolation
Flo Password Manager
Microsoft 365 Backup
Patch Management
Security Training
Management
Proactive IT management to keep everything running smoothly.
Account Manager
Annual Tech Review
Strategy & Planning
IT Asset Management
Network Management
Vendor Management
Disaster Recovery
Flo 360+
Includes all Flo Protect+ features
Plus advanced cybersecurity protection for your systems, devices and people.
Protection
CyberGuard Pro (MDR)
Phishing Simulation
Cyber Security Training (SAT)
Active Protect Monitoring
3rd Party Vulnerability Patching
MS Secure Score Upgrade
Management
IT Policy Management
Flo Signature Management
Support
SLA Escalation
Cyber Essentials Certification*
Cyber Security & Ai Training
Interested? Get in touch with us today
The first step towards Managed IT support is to contact us so that you can tell us more about your business, challenges and ambitions.
Drop us a note
It’s as easy as 1, 2,3…4
Streamlining, improving and protecting your data and reputation is a simple four step process.
01
Book a meeting
First, we’ll arrange a meeting to discuss your requirements.
02
Free audit
Next, we’ll conduct a comprehensive audit of your current systems.
03
Proposal
Based on the audit, we’ll provide a detailed proposal tailored to you
04
Project Management
Our team will work with your existing suppliers to ensure a smooth migration.
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Who we help
Our SME IT support services help organisations work more efficiently, reduce downtime and stay secure. We support businesses across multiple sectors with reliable technology and proactive day-to-day support.
Local Councils
Clear, straightforward strategic planning to ensure security and connectivity.
Find out more
Case Studies
Discover how our team is driving growth for partners in a range of industries
Find out more
Work in another sector?
Discover how our team is driving growth for partners in a range of industries
View case studies
Small business IT support that keeps you moving
Our business IT support services are built around reliability, security and productivity. We help growing businesses reduce disruption, improve efficiency and access expert support without the cost of an in-house IT team.
Reduced Downtime
Minimise disruption through proactive monitoring and rapid response from experienced support engineers.
Predictable Costs
Access expert IT support with clear monthly pricing and no unexpected surprises.
Improved Security
Protect users, devices and business data with integrated cyber security solutions included.
Better Productivity
Keep teams connected and productive with reliable systems and responsive technical support.
Remote Support
Resolve issues quickly through secure remote access without disrupting your working day.
Scalable Services
Easily support additional users, devices and locations as your business continues growing.
Expert Guidance
Receive practical IT advice aligned with your business goals and future requirements.
Business Continuity
Maintain operations during unexpected disruption with backup, recovery and proactive infrastructure management.
Managed IT Services across the UK
Flotek delivers reliable small business IT support services for organisations across the UK. With proactive support, responsive engineers and scalable solutions, we help businesses stay secure, productive and connected every day.
- Fast response
- Reliable systems
- Secure access
- Flexible support
Why choose IT support from Flotek
UK-wide team
Experienced engineers delivering reliable support for businesses across the United Kingdom.
Trusted support
Known for responsive service, proactive management and dependable long-term IT partnerships.
Proven service
Businesses consistently rate our engineers highly for helpful technical support.
One technology partner
IT support, cybersecurity and cloud solutions managed through one experienced provider.
Trusted by 2000+ businesses across the UK
Your Questions, Answered.
Get answers to some of the most frequently asked questions about our managed IT support services below. To speak to an expert, just call us on 02921 508000.
What is small business tech support?
Small business tech support is day-to-day help with the technology your team relies on, from laptops and Microsoft 365 to connectivity and security. With Flotek, our help desk is there seven days a week, most problems are fixed remotely without disrupting your working day, and our engineers can come onsite when needed.
What does small business IT support include?
Small business IT support includes monitoring, troubleshooting, cybersecurity, Microsoft 365 support, system maintenance, remote assistance, and proactive management to keep your business operating efficiently.
Why should small businesses outsource IT support?
Outsourcing IT support gives businesses access to expert help, improved security, predictable costs, and proactive management without the expense of employing a full internal IT team.
Do you provide remote IT support for small businesses?
Yes, we provide secure remote IT support, allowing our engineers to quickly resolve issues without disrupting your working day or requiring unnecessary onsite visits.
How quickly can IT issues be resolved?
Response times depend on issue priority, but most problems are identified and resolved quickly through proactive monitoring and responsive remote support from experienced engineers.
Can you support Microsoft 365 users?
Yes, we support Microsoft 365 environments including setup, management, troubleshooting, security configuration, and ongoing optimisation for businesses using Microsoft collaboration tools.
Do you provide cyber security protection?
Yes, our services include cybersecurity protections such as monitoring, antivirus, access controls, patching, and user security measures designed to reduce business risk.
What are the benefits of managed IT support?
Managed IT support improves reliability, reduces downtime, strengthens security, and provides expert technical assistance that helps businesses remain productive and operate more efficiently.
Do you provide on-site IT support?
Yes, we provide onsite support when required, alongside remote assistance, helping resolve hardware, infrastructure, and connectivity issues directly at your business premises.
How does IT support improve business continuity?
IT support improves continuity through proactive monitoring, backup solutions, disaster recovery planning, and fast issue resolution that minimises disruption to operations.
Can your services scale as our business grows?
Yes, our IT support services are designed to scale alongside your business, supporting additional users, devices, locations, and changing operational requirements over time.
Do you support businesses across the UK?
Yes, we provide small business IT support services to organisations across the UK through remote assistance, proactive monitoring, and regional engineering teams.
Can you support hybrid and remote working?
Yes, we support hybrid and remote teams with secure access, cloud services, collaboration tools, and reliable connectivity across multiple locations and devices.
Contact your local branch of the Purple Army
Call our main number on 02921 508000
Bridgend
(Head office)
Cardiff
Unit 7, Cleeve House, Lambourne Crescent,
Cardiff
CF14 5GP
Cardiff
CF14 5GP
02921 50 8000
Sales@Flotek.io
About our Cardiff office
Swansea
Riverside House,
Normandy Road, Swansea,
SA1 2JA
Normandy Road, Swansea,
SA1 2JA
01792 34 5537
Sales@Flotek.io
About our Swansea office
Coventry
Friars House,
Manor House Drive, Coventry
CV1 2TE
Manor House Drive, Coventry
CV1 2TE
02476 39 7070
Sales@Flotek.io
About our Coventry office
Plymouth
Unit N12b, Phase 1
1 Davy Road,
Plymouth Science Park, Plymouth,
PL6 8BX
1 Davy Road,
Plymouth Science Park, Plymouth,
PL6 8BX
01752 54 0540
Sales@Flotek.io
About our Plymouth office
St Asaph
Nexus House,
New Vision,
Business Park,
St Asaph, LL17 0LP
New Vision,
Business Park,
St Asaph, LL17 0LP
01745 77 8900
Sales@Flotek.io
About our St Asaph office
Basingstoke
Suite 3, Healey House,
Dene Road,
Andover,
SP10 2AA
Dene Road,
Andover,
SP10 2AA
01256 585681
Sales@Flotek.io
About our Basingstoke office
Cambridge
5 The Maltings,
Needingworth,
St Ives,
PE27 4TD
Needingworth,
St Ives,
PE27 4TD
01353 778282
Sales@Flotek.io
About our Cambridge office
Essex
277a London Road,
Hadleigh, Benfleet,
SS7 2BP
Hadleigh, Benfleet,
SS7 2BP
01702 512990
Sales@flotek.io
About our Essex office
Fife (Scotland)
Baird House,
Eastfield Industrial Estate,
Glenrothes, Fife,
KY7 4NS
Eastfield Industrial Estate,
Glenrothes, Fife,
KY7 4NS
01334 814137
Sales@flotek.io
About our Fife (Scotland) office
Media enquiries
Unit 4, Bocam Park, Pencoed,
Bridgend
CF35 5LJ
Bridgend
CF35 5LJ
02921 50 8000
Marketing@Flotek.io
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Regional office network with national presence
Wherever you are in the UK, our local experts are ready to help, backed by a nationally coordinated engineering team. With locations across the country, we combine rapid local response with the strength of a national network to support your growth, wherever your business takes you.
- Rapid Response
- Growth Support
- National Network
- Always On
Send us your enquiry today
Use the contact form to tell us what you need help with, whether it’s IT support, cybersecurity, communications, billing, an existing issue, or a general question.
Choose the right enquiry type from the dropdown and we’ll make sure it reaches the right place, whether that’s sales or helpdesk.
Once submitted, we’ll review your enquiry and one of our team will come back to you as soon as they can.
Choose the right enquiry type from the dropdown and we’ll make sure it reaches the right place, whether that’s sales or helpdesk.
Once submitted, we’ll review your enquiry and one of our team will come back to you as soon as they can.
..or call us today
If you would prefer to have a chat or need some quick info, please give us a call
02921 50 8000
..or call us today
If you would prefer to have a chat or need some quick info, please give us a call
02921 50 8000
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