Remote IT support services – secure, reliable help
Find flexible remote IT services built to grow with you. At Flotek, we provide smart solutions for UK businesses, including 24/7 remote monitoring, proactive support, advanced cybersecurity and VoIP telephony.
Remote IT support UK businesses can depend on
Improve your business infrastructure with managed remote IT. We’re available to help 7 days a week, so you’re always protected. With our support services, businesses like yours can expect increased uptime and greater efficiency, protection from cyberattacks and an all-round improvement in your work experience.
We’ll handle every aspect of your IT needs, with expert support that removes all the stress of working with computer systems. Our proactive monitoring means we spot emerging problems and put a stop to them before they impact your work
We’ll handle every aspect of your IT needs, with expert support that removes all the stress of working with computer systems. Our proactive monitoring means we spot emerging problems and put a stop to them before they impact your work
Included in our remote IT services
Support services that make IT stress-free, so you can focus on your business.
Remote IT Helpdesk
Receive expert support, any day of the week, with our simple packages.
Secure Systems
Protect your systems and people with advanced antivirus, firewall and more.
Cloud Storage
We’re Microsoft partners, offering seamless cloud management for your files.
Flexible Training
Make the most of your investment with online learning support for your team.
Remote IT support services built around you
Choose from two straightforward plans. Both include cybersecurity and fully managed remote IT support as standard, while Flo 360+ has additional security benefits and advanced support.
Flo Protect+
Unlimited support from our remote IT helpdesk comes as standard, with proactive monitoring, robust protection, secure backups and IT asset management.
Support
Friendly experts on hand to support your team, every day of the week.
7 Day Help Desk
Onsite Support
Remote Monitoring
Microsoft 365 Management
Software Updating
E-Learning Portal
Firewall Management
Protection
Proven cybersecurity systems that keep your data, systems and people safe.
Anti Virus Basic Protection
Anti Malware Protection
Ransomware Isolation
Flo Password Manager
Microsoft 365 Backup
Patch Management
Security Training
Management
Fully-managed remote IT services so you can focus on business operations.
Account Manager
Annual Tech Review
Strategy & Planning
IT Asset Management
Network Management
Vendor Management
Disaster Recovery
Flo 360+
All the benefits of Flo Protect+
Combined with a personalised branded intranet system and advanced cybersecurity to cover all devices.
Protection
CyberGuard Pro (MDR)
CyberGuard SAT
Phishing Simulation
Active Protect Monitoring
Management
Hub 365 Branded Intranet
Flo Signature Management
Support
SLA Escalation
Cyber Essentials Certification*
Interested? Book a discovery meeting today
The first step towards remote IT support is to arrange a discovery meeting. You can tell us more about your business, challenges and ambitions.
Book a call
It’s as easy as 1, 2,3…4
Streamlining, improving and protecting your data and reputation is a simple four steps process.
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Book a meeting
First, we’ll arrange a meeting to discuss your requirements.
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Free audit
Next, we’ll conduct a comprehensive audit of your current systems.
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Proposal
Based on the audit, we’ll provide a detailed proposal tailored to you
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Project Management
Our team will work with your existing suppliers to ensure a smooth migration.
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Supporting Businesses Across Every Sector
Our remote IT services are trusted by growing and established companies with industry-specific IT needs, including:
Hospitality
Smart, secure IT solutions that are built to optimise your guest experiences.
Find out more
Local Councils
Seamless collaboration between departments with systems, and effortless access for residents.
Find out more
Case Studies
Discover how our team is driving growth for partners in a range of industries
Find out more
Work in another sector?
Discover how our team is driving growth for partners in a range of industries
View case studies
Every service you need from one remote IT support provider
Integrate a complete suite of remote IT services that work as hard as you do, making IT stress-free so your team can work with confidence.
Daily Technical Support
Expert advice for daily IT solutions, every day of the week.
Remote IT Monitoring
Our proactive monitoring means we spot and solve issues before they escalate.
Essential Protection
Protect your business from cyberattacks with government-backed certification.
Microsoft 365
The full office suite is secure, collaborative and easy to use.
Continuous Security
All devices and cloud storage systems are protected, 24/7
Microsoft Azure
Scalable cloud IT services can reduce internal storage needs and speed up your hardware.
Online Training
Flexible, expert training to help your team get to grips with improved IT systems.
Personalised Intranet
An online workspace built for your business needs supports communication.
Managed IT support across the UK
We pride ourselves on delivering dependable managed IT support services, designed to help our clients focus on their core operations while we handle the rest.
- Reduced downtime
- Friendly support
- UK-wide service
- Regional teams
Why choose remote IT support from Flotek
120+ strong team
Our IT experts span seven UK offices and are on hand to provide reliable IT support.
4.9/5 stars
We’re rated 4.9/5 stars for our outstanding managed IT services.
96% CSAT score
96% of our customers rated our service as 'excellent.'
Turnkey IT support services
Get faster response times with expert IT support services all under one roof.
Trusted by 2000+ businesses across the UK
Remote IT support: your questions answered
All questions are good questions. Here are some answers customers often look for when considering our remote IT services. To ask us directly, call us on 02921 508000.
Get in touch
What is remote IT support?
These remote support services provide troubleshooting and technical support without needing to come to your office. This means we can help quickly, keeping things running while you focus on business.
How does remote IT support work?
You’ll have an account manager to provide a single point of contact for large infrastructure projects, as well as support from our remote IT helpdesk team.
We’re only a phone call away, or you can raise tickets online. Our experts can request access to your devices to see the problem in real time and often solve it right away.
We’ll also keep an eye on your systems from our end, proactively spotting and solving issues as they emerge.
We’re only a phone call away, or you can raise tickets online. Our experts can request access to your devices to see the problem in real time and often solve it right away.
We’ll also keep an eye on your systems from our end, proactively spotting and solving issues as they emerge.
What are the benefits of fully managed remote IT support?
Using our remote IT services reduces overhead costs for many businesses. You don’t need an in-house IT team, or to pay technicians for costs associated with on-site visits.
We can respond quickly to any issues, often resolving them during the call to maximise your uptime. This is far more efficient than on-site solutions.
All our technicians have expertise in various technology areas, and we’ll assign your problems accordingly so you get the best support.
Finally, remote IT support is flexible and convenient, with a range of contact options and per-user pricing.
We can respond quickly to any issues, often resolving them during the call to maximise your uptime. This is far more efficient than on-site solutions.
All our technicians have expertise in various technology areas, and we’ll assign your problems accordingly so you get the best support.
Finally, remote IT support is flexible and convenient, with a range of contact options and per-user pricing.
Is remote IT support secure?
Absolutely! We wouldn’t be doing our jobs if we didn’t have secure systems of our own. As cybersecurity experts, we develop our systems to resist malware attacks and we use the most up-to-date security tools.
Your remote IT package will include robust cybersecurity protocols as standard, personalised to your business needs.
Your remote IT package will include robust cybersecurity protocols as standard, personalised to your business needs.
Can you support hybrid or remote teams?
This is the great thing about remote support: colleagues working from home can easily access IT support on their work devices. We can help whether they’re in the office, at home or away at conferences. It’s IT support for the modern workplace.
How quickly can you resolve IT issues?
Our response times are as fast as our internet speeds. We aim to resolve IT issues as soon as possible, depending on the type of problem. Often, we can provide a solution within a few minutes.
Because we offer proactive support, we spot and fix systemic issues before they get big enough to impact your work.
Because we offer proactive support, we spot and fix systemic issues before they get big enough to impact your work.
Is remote IT support suitable for small and large businesses?
Yes, our remote support services are completely flexible, with per-user payment plans. We can scale our support to fit your business size.
What makes your remote IT support different?
Our support is built on human experience, offering friendly, clear advice rather than delivering jargon.
We understand fast growing businesses, being one ourselves, and we’re here to support you to plan ahead. With our flexible services, your business is free to grow.
You’re even covered on the weekends with our 7-days-a-week services. The Purple Army are on hand every day to provide robust protection and clear support.
We understand fast growing businesses, being one ourselves, and we’re here to support you to plan ahead. With our flexible services, your business is free to grow.
You’re even covered on the weekends with our 7-days-a-week services. The Purple Army are on hand every day to provide robust protection and clear support.
Contact your local branch of the Purple Army
Call our main number on 02921 508000
Bridgend
(Head office)
Unit 4, Bocam Park, Pencoed,
Bridgend
CF35 5LJ
Bridgend
CF35 5LJ
02921 50 8000
Sales@Flotek.io
About our Bridgend office
Cardiff
Unit 7, Cleeve House, Lambourne Crescent,
Cardiff
CF14 5GP
Cardiff
CF14 5GP
02921 50 8000
Sales@Flotek.io
About our Cardiff office
Swansea
Riverside House,
Normandy Road, Swansea,
SA1 2JA
Normandy Road, Swansea,
SA1 2JA
01792 34 5537
Sales@Flotek.io
About our Swansea office
Coventry
Friars House,
Manor House Drive, Coventry
CV1 2TE
Manor House Drive, Coventry
CV1 2TE
02476 39 7070
Sales@Flotek.io
About our Coventry office
Plymouth
Unit N12b, Phase 1
1 Davy Road,
Plymouth Science Park, Plymouth,
PL6 8BX
1 Davy Road,
Plymouth Science Park, Plymouth,
PL6 8BX
01752 54 0540
Sales@Flotek.io
About our Plymouth office
St Asaph
Nexus House,
New Vision,
Business Park,
St Asaph, LL17 0LP
New Vision,
Business Park,
St Asaph, LL17 0LP
01745 77 8900
Sales@Flotek.io
About our St Asaph office
Basingstoke
Suite 3, Healey House,
Dene Road,
Andover,
SP10 2AA
Dene Road,
Andover,
SP10 2AA
01256 585681
Sales@Flotek.io
About our Basingstoke office
Cambridge
5 The Maltings,
Needingworth,
St Ives,
PE27 4TD
Needingworth,
St Ives,
PE27 4TD
01353 778282
Sales@Flotek.io
About our Cambridge office
Media enquiries
Unit 4, Bocam Park, Pencoed,
Bridgend
CF35 5LJ
Bridgend
CF35 5LJ
02921 50 8000
Marketing@Flotek.io
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Regional office network with national presence
Wherever you are in the UK, our local experts are ready to help, backed by a nationally coordinated engineering team. With locations across the country, we combine rapid local response with the strength of a national network to support your growth, wherever your business takes you.
- Rapid Response
- Growth Support
- National Network
- Always On
Arrange your Teams discovery call today
Ready to explore how technology can better support your organisation?
The first step is a conversation—where we learn about your current setup, challenges, and future goals. From there, we’ll help shape a plan that aligns your tech with your ambitions.
Book a call at a time that suits you—we’re here to listen and guide.
The first step is a conversation—where we learn about your current setup, challenges, and future goals. From there, we’ll help shape a plan that aligns your tech with your ambitions.
Book a call at a time that suits you—we’re here to listen and guide.
..or call us today
If you would prefer to have a chat or need some quick info, please give us a call
02921 50 8000
..or call us today
If you would prefer to have a chat or need some quick info, please give us a call
02921 50 8000
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