IT Support Services in Swansea

IT doesn't need to be hard. At Flotek, we pride ourselves on delivering proactive, jargon-free managed IT support in Swansea, helping SMEs like yours stay secure, connected and productive with hosted VoIP solutions, fully managed IT services and cybersecurity tailored to your way of working.

24/7 support

Our Purple Army is available when you need us, with around-the-clock IT support services.

Security focused

We actively monitor for malware, ransomware and other threats to your business.

Expert support

Clear, straightforward support from the experts that helps you to protect your business.

Proactive approach

Get ahead of threats with our proactive approach to managed IT, keeping you in compliance.

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Do your IT Support Services in Swansea meet your business needs?

Our team specialises in straightforward, reliable IT services that help your organisation to achieve higher efficiency and continuous uptime. As part of our South Wales network, our Swansea office supports businesses across the city and surrounding areas with reliable, professional IT and communications services.
Our managed IT services cover every aspect of your IT needs, with around-the-clock support, cybersecurity services and proactive monitoring to resolve problems before you even notice them. Our per-user pricing makes us the cost-effective, trusted choice for IT support in Swansea.

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Full suite of managed IT support services in Swansea

Our Managed IT Support Plans

We offer two different packages for our partners, with foundational cybersecurity services for Swansea businesses included as standard in both. Upgrade to Flo360+ for additional protection and business management solutions.

Flo Protect+

Peace of mind comes as standard with unlimited Help Desk and onsite support, proactive monitoring, antivirus protection, secure backups and access to our e-learning portal.

Support

Expert help when you need it—fast, friendly, and 7 days a week.

7 Day Help Desk

Onsite Support

Remote Monitoring

Microsoft 365 Management

Software Updating

E-Learning Portal

Firewall Management

Protection

Robust cybersecurity to keep your data and systems safe.

Anti Virus Basic Protection

Anti Malware Protection

Ransomware Isolation

Flo Password Manager

Microsoft 365 Backup

Patch Management

Security Training

Management

Proactive IT management to keep everything running smoothly.

Account Manager

Annual Tech Review

Strategy & Planning

IT Asset Management

Network Management

Vendor Management

Disaster Recovery

Flo 360+

All the benefits of Flo Protect+

Along with your own branded online workspace and advanced cybersecurity protection for your system, devices and people.

Protection

CyberGuard Pro (MDR)

CyberGuard SAT

Phishing Simulation

Active Protect Monitoring

Management

Hub 365 Branded Intranet

Flo Signature Management

Support

SLA Escalation

Cyber Essentials Certification*

Interested? Book a discovery meeting today

The first step towards Managed IT support is arranging a discovery meeting, where you can tell us more about your business, challenges and ambitions.

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Sectors we work with in Swansea

Work in another sector?

Discover how our team is driving growth for partners in a range of industries

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Why choose Flotek as your local Swansea IT partner?

Our approach to managed IT services in Swansea makes us your trusted partner, working with you to get more out of your technology.

Technical support desk

Continually available support and assistance from the Purple Army, your team of IT experts.

Remote monitoring

Proactive monitoring to catch potential problems before they cause harm, reducing risk.

Microsoft 365

Secure, efficiency-improving tools that boost efficiency, enhance operations and keep your team productive.

Microsoft Azure

Secure, scalable Microsoft Azure solutions that meet your business needs, from virtual servers to cloud storage.

Cyber Essentials

Keep in full compliance with Cyber Essentials certification, strengthening your data protection and building trust.

24/7/365 CyberGuard Security

Constant CyberGuard protection that block threats, detects issues and keeps you business safe every hour or the day and night.

Hosted VoIP

Hosted VoIP tailored for small businesses, with cloud-based solutions that easily scale and grow with your organisation.

Digital learning

We offer engaging, cloud-based digital training solutions to upskill your team and achieve necessary compliance.

Fully Managed IT support in Swansea

Our Purple Army delivers dependable, fully managed IT and cybersecurity services in Swansea, giving you the breathing room to focus on what’s most important for your business.

Reduced downtime
Friendly support
UK-wide service
Regional teams

Trusted by 2000+ businesses across the UK

FAQs about IT Support in Swansea

Get answers to some of the most frequently asked questions about our managed IT support services below. To speak to an expert, just call us on 02921 508000.

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Do you provide all your IT services in Swansea?

Yes, we offer our full range of services in Swansea, including IT Support, Cyber Security, hosted VoIP support in Swansea, and more.

How far outside of Swansea do you provide services?

We support businesses across Swansea, Neath, Llanelli, Bridgend, and wider South and West Wales. If you're unsure whether we cover your area, just get in touch.

What happened to Gower Business Systems, Cloud9ine, Saecom, and Liberty Telecom?

These businesses were acquired as part of our growth in Swansea. Their teams and customers are now part of our wider business, and we continue to support them with the same high standards.

Can you help with Cyber Essentials in Swansea?

Yes. Our Cyber Engineers can guide your business through the Cyber Essentials certification process, helping you meet compliance and improve your cybersecurity posture.

Do you offer VoIP Hosted Phones in Swansea?

Absolutely. We provide VoIP Hosted Phone systems in Swansea that are scalable, cost-effective, and fully supported by our local and regional teams.

Where is your Swansea office based?

Our office is located at Riverside House, Normandy Road, Swansea, SA1 2JA.

What is included in your managed IT support in Swansea?

Our managed IT support services are available in two packages. Each package includes support, management and protection services, with Flo360+ providing additional services.

Does your IT support cover both Mac and Windows systems?

Yes, we support both Mac and Windows systems, whether you solely use one or the other or have a hybrid IT infrastructure.

Can you help me get the right IT support in Swansea?

Absolutely, that’s what we're here for. Our experts will recommend the right level of IT support based on your business size, goals and existing systems.

What is the cost of managed IT services in Swansea?

At Flotek, we offer per-user pricing for our services, making us the cost-effective solution for managed IT in Swansea.

Send us your enquiry today

Use the contact form to tell us what you need help with, whether it’s IT support, cybersecurity, communications, billing, an existing issue, or a general question.

Choose the right enquiry type from the dropdown and we’ll make sure it reaches the right place, whether that’s sales or helpdesk.

Once submitted, we’ll review your enquiry and one of our team will come back to you as soon as they can.