What response time can you guarantee in your SLA?

We guarantee a response within 15 minutes as part of our Service Level Agreement (SLA).

My business uses both Mac and Windows. Can you support a mixed environment?

Yes. Our engineers are trained to support mixed environments, ensuring seamless performance, compatibility and security across both macOS and Windows systems.

How difficult is it to switch IT providers?

Switching will always come with a few challenges, but we manage the entire transition, including liaising with your existing provider so your team can continue working without interruption.

What qualifications do your IT engineers have?

Our engineers hold industry-recognised certifications, including CompTIA, Microsoft, Cisco and Cyber Essentials qualifications.

Managed IT support Birmingham

Q: How does managed IT support improve cybersecurity for your business?

Our IT support solutions strengthen your cybersecurity by combining proactive monitoring, endpoint protection and compliance support. This is how we're able to detect and block threats in real time.

IT doesn’t have to be stressful. At Flotek, we provide responsive and simple IT support in Birmingham, ensuring your technology works seamlessly, giving you complete confidence and peace of mind. We provide proactive, 24/7 managed IT support, cybersecurity and strategic planning designed for SMEs in the West Midlands.

Responsive support

Seven-day proactive support for Birmingham businesses, delivered from our West Midlands base in Coventry.

Keeping data secure

Antivirus, malware and ransomware threats monitored and blocked before they reach your team.

Straightforward support

No corporate lingo. Practical help your people can act on.

UK based

Engineers 30 minutes down the A45, with UK-wide backup when you need scale.

Is Your IT Holding Back Your Birmingham Business?

We specialise in taking the hassle out of IT. With our managed IT services, companies like yours can expect higher efficiency and uptime, protection from cyber threats and the ability to focus on what you do best.
Our team will handle every aspect of your IT needs, providing expert support any day of the week and proactively monitoring your systems to spot emerging concerns and nip them in the bud before you even notice they’re there.
Best of all, our cost-effective, per-user pricing means we can even save you money in the process.

Speak to our IT experts

Our managed IT support services in Birmingham

Our Managed IT Support Plans

We offer two straightforward packages which both include security as standard, while Flo360+ offers additional levels of security, protection and management for growing businesses.

Flo Protect+

Peace of mind comes as standard with unlimited Help Desk and onsite support, proactive monitoring, antivirus protection, secure backups and access to our e-learning portal.

Support

Expert help when you need it—fast, friendly, and 7 days a week.

7 Day Help Desk

Onsite Support

Remote Monitoring

Microsoft 365 Management

Software Updating

E-Learning Portal

Firewall Management

Protection

Robust cybersecurity to keep your data and systems safe.

Anti Virus Basic Protection

Anti Malware Protection

Ransomware Isolation

Flo Password Manager

Microsoft 365 Backup

Patch Management

Security Training

Management

Proactive IT management to keep everything running smoothly.

Account Manager

Annual Tech Review

Strategy & Planning

IT Asset Management

Network Management

Vendor Management

Disaster Recovery

Flo 360+

All the benefits of Flo Protect+

Along with your own branded online workspace and advanced cybersecurity protection for your system, devices and people.

Protection

CyberGuard Pro (MDR)

Phishing Simulation

Cyber Security Training (SAT)

Active Protect Monitoring

3rd Party Vulnerability Patching

MS Secure Score Upgrade

Management

IT Policy Management

Flo Signature Management

Support

SLA Escalation

Cyber Essentials Certification*

Cyber Security & Ai Training

Interested? Book a discovery meeting today

The first step towards Managed IT support is arranging a discovery meeting, where you can tell us more about your business, challenges and ambitions.

Drop us a note

Sector-Specific IT Expertise in Birmingham

Work in another sector?

Discover how our team is driving growth for partners in a range of industries

View case studies

Why Choose Flotek as Your Local Birmingham IT Partner?

A complete suite of managed IT services for Birmingham businesses, delivered from Coventry and backed by a UK-wide team.

Technical Support Desk

Seven-day helpdesk with West Midlands engineers, not an offshore queue.

Remote Monitoring

Problems spotted and fixed before your Birmingham office notices, with on-site backup 30 minutes away.

Cyber Essentials

Full certification support. A must for Birmingham firms bidding on council, NHS and HS2 supply-chain work.

Cyber Essentials and Cyber Essentials Plus certification

24/7/365 Cyberguard Security

Round-the-clock threat detection across every Birmingham site and every home worker.

Microsoft 365

Set up, secured and supported for West Midlands teams, including multi-site tenancy consolidation.

Hosted VoIP

Our Hosted VoIP Support in Birmingham delivers reliable, cloud-based phone systems with clear call quality, easy scalability and expert assistance.

Microsoft Azure

Scalable cloud servers and continuity for manufacturers and professional firms outgrowing on-premise kit.

Digital Learning

Cloud-based training that keeps Birmingham teams compliant, with phishing simulations based on real regional attacks.

Managed IT support in Birmingham and across the UK

Our West Midlands team is based at Friars House, Manor House Drive in Coventry, 30 minutes from central Birmingham. From there our engineers deliver dependable managed IT support to businesses across Birmingham, Solihull, Sutton Coldfield, Wolverhampton, Dudley, Walsall and the Black Country, backed by regional teams in Hereford and Cheltenham and a UK-wide helpdesk.

Closer to Coventry? See our dedicated page for IT support in Coventry.

We pride ourselves on delivering dependable managed IT support services, designed to help our clients focus on their core operations while we handle the rest.

Reduced downtime
Friendly support
UK-wide service
Regional teams

Trusted by 2000+ businesses across the UK

FAQs about IT Support in Birmingham

Get answers to some of the most frequently asked questions about our managed IT support services below. To speak to an expert, just call us on 02921 508000.

Ask us a question

What is the cost of Managed IT services in Birmingham?

The cost of managed IT Support for Birmingham businesses will vary depending on what your business requires. However, we offer fixed-fee packages with no hidden costs.

How quickly do you respond to urgent issues in Birmingham?

15 minutes for urgent issues, with a fix target of 24 hours. Our Coventry engineers reach central Birmingham in around 30 minutes.

Do you offer on-site support across the wider West Midlands?

Yes. Our helpful team provides on-site IT support throughout the West Midlands, including Birmingham, Wolverhampton, Dudley, Walsall and surrounding areas.

What level of IT support does a multi-site Birmingham business need?

Most SMEs benefit from our managed IT Support in Birmingham, which provides full system monitoring, cyber protection and helpdesk access for a fixed monthly cost.

Can you support Mac and Windows across our Birmingham sites?

Yes. Birmingham agencies, architects and manufacturers often run Macs alongside Windows. Our West Midlands engineers support both, keeping every device compatible, patched and secure.

How disruptive is switching IT providers for a Birmingham business?

We run the handover end to end, including your current provider. For multi-site Birmingham businesses we stagger the move so no office loses a day.

How is pricing worked out for Birmingham businesses with several sites?

Per user, per month, fixed. Multi-site West Midlands firms usually choose Flo 360+ for the extra management and reporting across locations.

What qualifications do your West Midlands engineers hold?

CompTIA, Microsoft, Cisco and Cyber Essentials, with Microsoft 365 and Azure specialists in the West Midlands team.

What is included in managed IT support for Birmingham businesses?

Our managed IT support in Birmingham includes 24/7 system monitoring, remote and on-site assistance, patch management, backup solutions, cyber protection and helpdesk access.

How does managed IT support improve cyber security for Birmingham businesses?

Managed IT for Birmingham businesses includes proactive monitoring, endpoint protection and compliance support, so threats are detected and blocked in real time across every site. It is also the groundwork for Cyber Essentials, which council and NHS tenders increasingly require.

Send us your enquiry today

Use the contact form to tell us what you need help with, whether it’s IT support, cybersecurity, communications, billing, an existing issue, or a general question.

Choose the right enquiry type from the dropdown and we’ll make sure it reaches the right place, whether that’s sales or helpdesk.

Once submitted, we’ll review your enquiry and one of our team will come back to you as soon as they can.

..or call us today

If you would prefer to have a chat or need some quick info, please give us a call