Innovation At Ivybridge Town Council

Case Study: Enhancing Digital Capabilities at Ivybridge Town Council with Flotek

About Ivybridge Town Council

Ivybridge Town Council looks after everything within its community. The town itself is a lively, welcoming place on the River Erme—perfectly located for exploring Dartmoor and the beautiful South Hams. Known as the ‘Gateway to the Moor’, it’s the start of the Two Moors Way, with scenic spots like Longtimber Woods, Filham Park, and views of the Western Beacon all nearby.

The Challenge: Disjointed Platforms and Dated Technology

Prior to working with Flotek, Ivybridge Town Council encountered several operational challenges that were limiting its effectiveness:

• ‍Outdated, Unreliable Systems: Ivybridge Town Council was operating with legacy systems that were no longer fit for purpose. These outdated tools often caused delays, disruptions, and inefficiencies in day-to-day operations. Staff faced frequent technical issues, which impacted productivity and made it harder to deliver services smoothly to the community.
• ‍Unstable Wi-Fi Coverage and Internet: The council’s Wi-Fi and internet connectivity were inconsistent across its buildings. This made it difficult for staff to work efficiently, especially in shared or public spaces. Poor coverage also affected the ability to host meetings, access cloud-based systems, and support digital services for its visitors.
• ‍Non-Compliant Guest Wi-Fi: The guest Wi-Fi network did not meet current compliance standards, raising concerns around data security and user privacy. Without proper safeguards and user access controls, the council risked falling short of legal and regulatory requirements—something that needed urgent attention to protect both the council and its visitors.

How Flotek Helped

Flotek conducted a full audit of Ivybridge Town Council communication systems and implemented a tailored solution focused on modernisation, security, and simplicity:

Upgraded Wi-Fi with the Latest Technology

Flotek transformed the council’s connectivity by installing wireless access points throughout both council buildings. This upgrade delivered gigabit-speed internet with seamless coverage across all areas—eliminating dead zones and ensuring staff and visitors enjoy fast, stable connections at all times. Whether in meeting rooms or offices, the new system supports smooth digital operations and future growth.

Modern IT Hardware Tailored to Staff Needs

Flotek carried out a full assessment of the council’s IT requirements and provided new hardware tailored to each team member’s role. This personalised approach ensured everyone had the right tools to work efficiently. Alongside the hardware refresh, a new cloud-based phone system was introduced, making internal communication easier and more collaborative—especially across departments and remote locations.

Flo:One App for Smarter, More Flexible Working

To support hybrid and remote working, the council adopted the Flo:One app. This powerful tool keeps staff connected wherever they are, with features that make collaboration simple and secure. From handling calls and messages to accessing shared resources, the app ensures council teams can stay productive and responsive—whether they’re in the office, working from home, or out in the community.

The Result

• Reliable, High-Speed Connectivity: With upgraded Wi-Fi and gigabit-speed access points throughout both buildings, staff and visitors now enjoy fast, stable internet—boosting productivity and supporting digital services without interruption.
• Improved Staff Efficiency: New IT hardware tailored to individual roles has streamlined daily operations. Staff now have the right tools for the job, reducing downtime and making it easier to deliver services to the community.
• Enhanced Communication & Collaboration: The new cloud-based phone system and Flo:One app have made it easier for teams to stay connected, whether in the office or working remotely. Call handling, messaging, and collaboration are now smoother and more efficient.
• Cost Savings & Better Resource Use: By replacing outdated systems and consolidating services, the council has reduced unnecessary costs. These savings can now be reinvested into other community-focused initiatives.
• Future-Ready Infrastructure: With modern, scalable technology in place, the council is now better prepared to adapt to future needs—whether that’s expanding services, supporting hybrid work, or integrating new digital tools

"Having multiple services with Flotek gives us a single point of contact, which has streamlined support, accelerated response times, and empowered us to work more efficiently and stay seamlessly connected."

Kate Elliot-Turner, Town Clerk & RFO

Is Your Local Council Ready for a Digital Transformation?

If you're facing similar operational or technology challenges, Flotek is here to help. Let’s work together to streamline your systems, boost efficiency, and future-proof your council.

Get in touch today to start your transformation journey.