What is the cost of Managed IT services in North Wales?

The cost of managed IT Support for North Wales businesses will vary depending on what your business requires. However, we offer fixed-fee, per-user packages with no hidden costs, so you know exactly what you are paying each month.

Managed IT support across North Wales

Q: What type of IT support suits a North Wales SME?

Most SMEs in North Wales benefit from our managed IT Support, which provides full system monitoring, cyber protection and helpdesk access for a fixed monthly cost. If you are unsure, book a discovery meeting and we will recommend the right fit for your business.

IT doesn’t have to be stressful. At Flotek, we provide responsive and simple IT support in North Wales from our office in St Asaph, ensuring your technology works seamlessly, giving you complete confidence and peace of mind. We provide proactive, 24/7 managed IT support, cybersecurity and strategic planning designed for SMEs across Denbighshire, Conwy, Flintshire, Gwynedd, Anglesey and Wrexham.

Responsive support

Seven-day proactive support from engineers based in St Asaph, not a distant helpdesk.

Keeping data secure

Antivirus, malware and ransomware detection running 24/7 on every device.

Straightforward support

Straight talking support in plain English, with Welsh-speaking staff available on request.

UK based

On-site cover from Rhyl to Bangor and down to Wrexham, with our Chester team along the border.

Is Outdated IT Slowing Down Your North Wales Business?

Our job is to make IT one less thing to worry about. Businesses across North Wales use our managed IT services to cut downtime, work more efficiently and stay protected from cyber threats, leaving them free to concentrate on their own work.
We take care of your IT from end to end. Our St Asaph team is available any day of the week and keeps watch over your systems, catching early warning signs and dealing with them before they cause trouble.
Our per-user pricing is good value too, and could lower what you currently spend on IT.

Speak to our IT experts

Managed IT support services for North Wales businesses

Two managed IT support plans for North Wales firms

Security is built into both of our plans as standard. Flo360+ goes further, with extra management and protection for businesses that are expanding.

Flo Protect+

Unlimited Help Desk and onsite support, proactive monitoring, antivirus, secure backups and our e-learning portal all come included, giving you real peace of mind.

Support

Friendly experts who pick up fast, 7 days a week.

7 Day Help Desk

Onsite Support

Remote Monitoring

Microsoft 365 Management

Software Updating

E-Learning Portal

Firewall Management

Protection

Security that keeps your systems and data out of harm's way.

Anti Virus Basic Protection

Anti Malware Protection

Ransomware Isolation

Flo Password Manager

Microsoft 365 Backup

Patch Management

Security Training

Management

We manage your IT before problems appear, so everything keeps running.

Account Manager

Annual Tech Review

Strategy & Planning

IT Asset Management

Network Management

Vendor Management

Disaster Recovery

Flo 360+

All the benefits of Flo Protect+

You also get a branded online workspace and advanced cyber security for your systems, devices and team.

Protection

CyberGuard Pro (MDR)

Phishing Simulation

Cyber Security Training (SAT)

Active Protect Monitoring

3rd Party Vulnerability Patching

MS Secure Score Upgrade

Management

IT Policy Management

Flo Signature Management

Support

SLA Escalation

Cyber Essentials Certification*

Cyber Security & Ai Training

Want to find out more? Book your discovery meeting

Every Managed IT support partnership starts with a discovery meeting. It is your chance to tell us about your business, the problems you face and what you want to achieve.

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IT Support for Key North Wales Sectors

Not in one of these sectors?

Discover how our team is driving growth for partners in a range of industries

View case studies

Why North Wales Businesses Choose Flotek as Their Local IT Partner

A complete suite of managed IT services for North Wales businesses, delivered from St Asaph and backed by a UK-wide team.

Engineer Helpdesk

Seven-day helpdesk staffed by engineers based in North Wales who know the area.

Remote Monitoring

Problems fixed remotely so a site visit to Pwllheli or Holyhead is the exception, not the rule.

Cyber Essentials

Full certification support, now a standard requirement for Welsh Government and NHS Wales supply chains.

Cyber Essentials and Cyber Essentials Plus in North Wales

Always-On Cyberguard Security

Round-the-clock detection and response, whether your team is in the office or working from home in the hills.

Microsoft 365

Set up, secured and supported for North Wales teams, with bilingual Welsh and English tenancy configuration.

Hosted VoIP

Our Hosted VoIP Support in North Wales delivers reliable, cloud-based phone systems with clear call quality, easy scalability and expert assistance from our St Asaph team.

Microsoft Azure

Cloud servers and continuity for businesses that cannot afford downtime when the nearest engineer is an hour away.

Digital Learning

Cloud-based training that keeps North Wales teams compliant, available in Welsh and English.

Managed IT support in North Wales and across the UK

From our North Wales office at Nexus House, New Vision Business Park in St Asaph, our local engineers deliver dependable managed IT support to businesses from Rhyl and Llandudno to Bangor, Mold and Wrexham. Backed by regional teams in Chester, Warrington and Cardiff, we help our clients focus on their core operations while we handle the rest.

Looking for something more local? See our dedicated pages for IT support in St Asaph and IT support in Wrexham.

Reduced downtime
Friendly support
UK-wide service
Regional teams

Trusted by 2000+ businesses across the UK

Common questions on IT support in North Wales

Get answers to some of the most frequently asked questions about our managed IT support services below. To speak to an expert, just call us on 02921 508000.

Ask us a question

How much does Managed IT cost for a North Wales business?

Pricing depends on what your North Wales business needs from us. Every package is fixed-fee and charged per user, with no hidden extras, so you always know what your monthly bill will be before it arrives.

What response time do you guarantee for North Wales businesses?

15 minutes for urgent issues, with a fix target of 24 hours. For on-site work, St Asaph puts us within an hour of most of North Wales.

Do you offer on-site support across the whole of North Wales?

Yes. Our St Asaph-based engineers provide on-site IT support throughout North Wales, including Rhyl, Prestatyn, Colwyn Bay, Llandudno, Bangor, Caernarfon, Anglesey, Mold, Deeside, Wrexham and the surrounding areas, with additional cover from our Chester team along the border.

What type of IT support suits a North Wales SME?

Managed IT Support is usually the best fit for North Wales SMEs. You get full system monitoring, cyber protection and helpdesk access for one fixed monthly fee. If you are still deciding, book a discovery meeting and we will point you to the right option.

Can you support a mixed Mac and Windows setup in North Wales?

Yes. Mixed Mac and Windows estates are common in North Wales, especially in creative, tourism and education settings. Our St Asaph engineers are trained on both, so everything stays compatible and secure.

How difficult is it to move to Flotek from our current North Wales provider?

We manage the whole transition, including liaising with your current provider. Most North Wales moves complete in two to four weeks with no interruption.

How do you price managed IT support for North Wales businesses?

Per user, per month, fixed. Rural sites with limited connectivity often start on Flo Protect+ and add Flo 360+ security as they grow.

What qualifications do your St Asaph engineers hold?

CompTIA, Microsoft, Cisco and Cyber Essentials, with several of the St Asaph team also Welsh speakers.

What does managed IT support in North Wales include?

Our managed IT support in North Wales includes 24/7 system monitoring, remote and on-site assistance, patch management, backup solutions, cyber protection and helpdesk access, all delivered by a local team that knows the region.

How does managed IT support strengthen cyber security in North Wales?

Managed IT in North Wales includes proactive monitoring, endpoint protection and compliance support, so threats are detected and blocked in real time. For businesses supplying Welsh Government or NHS Wales, that is the foundation for Cyber Essentials.

Flotek team member at his desk in the Flotek office, ready to help with your enquiry

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