Managed IT support North Wales

IT doesn’t have to be stressful. At Flotek, we provide responsive and simple IT support in North Wales from our office in St Asaph, ensuring your technology works seamlessly, giving you complete confidence and peace of mind. We provide proactive, 24/7 managed IT support, cybersecurity and strategic planning designed for SMEs across Denbighshire, Conwy, Flintshire, Gwynedd, Anglesey and Wrexham.

Responsive support

We’re here when you need us, with proactive support available seven days a week.

Keeping data secure

Built-in monitoring and detection for antivirus, malware and ransomware threats.

Straightforward support

No confusing corporate lingo, just straightforward assistance to protect your business.

UK based

Faster response times, local expertise, and support that understands UK compliance.

Is Your IT Holding Back Your North Wales Business?

We specialise in taking the hassle out of IT. With our managed IT services, companies like yours can expect higher efficiency and uptime, protection from cyber threats and the ability to focus on what you do best.
Our team will handle every aspect of your IT needs, providing expert support any day of the week and proactively monitoring your systems to spot emerging concerns and nip them in the bud before you even notice they’re there.
Best of all, our cost-effective, per-user pricing means we can even save you money in the process.

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Our managed IT support services in North Wales

Our Managed IT Support Plans

We offer two straightforward packages which both include security as standard, while Flo360+ offers additional levels of security, protection and management for growing businesses.

Flo Protect+

Peace of mind comes as standard with unlimited Help Desk and onsite support, proactive monitoring, antivirus protection, secure backups and access to our e-learning portal.

Support

Expert help when you need it—fast, friendly, and 7 days a week.

7 Day Help Desk

Onsite Support

Remote Monitoring

Microsoft 365 Management

Software Updating

E-Learning Portal

Firewall Management

Protection

Robust cybersecurity to keep your data and systems safe.

Anti Virus Basic Protection

Anti Malware Protection

Ransomware Isolation

Flo Password Manager

Microsoft 365 Backup

Patch Management

Security Training

Management

Proactive IT management to keep everything running smoothly.

Account Manager

Annual Tech Review

Strategy & Planning

IT Asset Management

Network Management

Vendor Management

Disaster Recovery

Flo 360+

All the benefits of Flo Protect+

Along with your own branded online workspace and advanced cybersecurity protection for your system, devices and people.

Protection

CyberGuard Pro (MDR)

Phishing Simulation

Cyber Security Training (SAT)

Active Protect Monitoring

3rd Party Vulnerability Patching

MS Secure Score Upgrade

Management

IT Policy Management

Flo Signature Management

Support

SLA Escalation

Cyber Essentials Certification*

Cyber Security & Ai Training

Interested? Book a discovery meeting today

The first step towards Managed IT support is arranging a discovery meeting, where you can tell us more about your business, challenges and ambitions.

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Sector-Specific IT Expertise in North Wales

Work in another sector?

Discover how our team is driving growth for partners in a range of industries

View case studies

Why Choose Flotek as Your Local North Wales IT Partner?

Access a complete suite of managed IT services designed to make your work go further and unlock the next stage of your business’ growth.

Technical Support Desk

All the available support and assistance you need to get through the workday.

Remote Monitoring

Proactive monitoring to prevent potential IT problems before they escalate or disrupt your business.

Cyber Essentials

We assist businesses through full Cyber Essentials certification to strengthen data protection, demonstrate compliance and instil trust.

24/7/365 Cyberguard Security

Round-the-clock Cyberguard protection that continuously monitors, detects and blocks threats to keep your data safe and systems operating smoothly.

Microsoft 365

Secure, cloud-based tools to help your team stay organised, efficient, and productive. Email, files, and collaboration in one place, with managed setup, security and support, from Flotek.

Hosted VoIP

Our Hosted VoIP Support in North Wales delivers reliable, cloud-based phone systems with clear call quality, easy scalability and expert assistance from our St Asaph team.

Microsoft Azure

Scalable and secure Microsoft Azure solutions that support cloud storage, virtual servers and business continuity.

Digital Learning

Our digital learning solutions provide engaging, cloud-based training that keeps your team skilled, informed and compliant.

Managed IT support in North Wales and across the UK

From our North Wales office at Nexus House, New Vision Business Park in St Asaph, our local engineers deliver dependable managed IT support to businesses from Rhyl and Llandudno to Bangor, Mold and Wrexham. Backed by regional teams in Chester, Warrington and Cardiff, we help our clients focus on their core operations while we handle the rest.

Looking for something more local? See our dedicated pages for IT support in St Asaph and IT support in Wrexham.

Reduced downtime
Friendly support
UK-wide service
Regional teams

Trusted by 2000+ businesses across the UK

FAQs about IT Support in North Wales

Get answers to some of the most frequently asked questions about our managed IT support services below. To speak to an expert, just call us on 02921 508000.

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What is the cost of Managed IT services in North Wales?

The cost of managed IT Support for North Wales businesses will vary depending on what your business requires. However, we offer fixed-fee, per-user packages with no hidden costs, so you know exactly what you are paying each month.

What response time can you guarantee in your SLA?

We guarantee a response within 15 minutes as part of our Service Level Agreement (SLA).

Do you offer on-site support across the whole of North Wales?

Yes. Our St Asaph-based engineers provide on-site IT support throughout North Wales, including Rhyl, Prestatyn, Colwyn Bay, Llandudno, Bangor, Caernarfon, Anglesey, Mold, Deeside, Wrexham and the surrounding areas, with additional cover from our Chester team along the border.

What type of IT Support do I need?

Most SMEs in North Wales benefit from our managed IT Support, which provides full system monitoring, cyber protection and helpdesk access for a fixed monthly cost. If you are unsure, book a discovery meeting and we will recommend the right fit for your business.

My business uses both Mac and Windows. Can you support a mixed environment?

Yes. Our engineers are trained to support mixed environments, ensuring seamless performance, compatibility and security across both macOS and Windows systems.

How difficult is it to switch IT providers?

We understand how important reliable IT support is. Our IT service SLAs include the guarantee of a 15-minute response time for urgent issues and a fix within 24 hours.

How is pricing determined, and what do your plans cost for SMBs?

Switching will always come with a few challenges, but we manage the entire transition, including liaising with your existing provider so your team can continue working without interruption.

What qualifications do your IT engineers have?

Our engineers hold industry-recognised certifications, including CompTIA, Microsoft, Cisco and Cyber Essentials qualifications.

What services are included in managed IT support?

Our managed IT support in North Wales includes 24/7 system monitoring, remote and on-site assistance, patch management, backup solutions, cyber protection and helpdesk access, all delivered by a local team that knows the region.

How does managed IT support improve cybersecurity for your business?

Our IT support solutions strengthen your cybersecurity by combining proactive monitoring, endpoint protection and compliance support. This is how we’re able to detect and block threats in real time.

Send us your enquiry today

Use the contact form to tell us what you need help with, whether it’s IT support, cybersecurity, communications, billing, an existing issue, or a general question.

Choose the right enquiry type from the dropdown and we’ll make sure it reaches the right place, whether that’s sales or helpdesk.

Once submitted, we’ll review your enquiry and one of our team will come back to you as soon as they can.

..or call us today

If you would prefer to have a chat or need some quick info, please give us a call