What response time can you guarantee in your SLA?

We guarantee a response within 15 minutes as part of our Service Level Agreement (SLA).

My business uses both Mac and Windows. Can you support a mixed environment?

Yes. Our engineers are trained to support mixed environments, ensuring seamless performance, compatibility and security across both macOS and Windows systems.

How difficult is it to switch IT providers?

Switching will always come with a few challenges, but we manage the entire transition, including liaising with your existing provider so your team can continue working without interruption.

What qualifications do your IT engineers have?

Our engineers hold industry-recognised certifications, including CompTIA, Microsoft, Cisco and Cyber Essentials qualifications.

Managed IT support North Wales

Q: How does managed IT support improve cybersecurity for your business?

Our IT support solutions strengthen your cybersecurity by combining proactive monitoring, endpoint protection and compliance support. This is how we're able to detect and block threats in real time.

IT doesn’t have to be stressful. At Flotek, we provide responsive and simple IT support in North Wales from our office in St Asaph, ensuring your technology works seamlessly, giving you complete confidence and peace of mind. We provide proactive, 24/7 managed IT support, cybersecurity and strategic planning designed for SMEs across Denbighshire, Conwy, Flintshire, Gwynedd, Anglesey and Wrexham.

Responsive support

Seven-day proactive support from engineers based in St Asaph, not a distant helpdesk.

Keeping data secure

Antivirus, malware and ransomware detection running 24/7 on every device.

Straightforward support

Straight talking support in plain English, with Welsh-speaking staff available on request.

UK based

On-site cover from Rhyl to Bangor and down to Wrexham, with our Chester team along the border.

Is Your IT Holding Back Your North Wales Business?

We specialise in taking the hassle out of IT. With our managed IT services, companies like yours can expect higher efficiency and uptime, protection from cyber threats and the ability to focus on what you do best.
Our team will handle every aspect of your IT needs, providing expert support any day of the week and proactively monitoring your systems to spot emerging concerns and nip them in the bud before you even notice they’re there.
Best of all, our cost-effective, per-user pricing means we can even save you money in the process.

Speak to our IT experts

Our managed IT support services in North Wales

Our Managed IT Support Plans

We offer two straightforward packages which both include security as standard, while Flo360+ offers additional levels of security, protection and management for growing businesses.

Flo Protect+

Peace of mind comes as standard with unlimited Help Desk and onsite support, proactive monitoring, antivirus protection, secure backups and access to our e-learning portal.

Support

Expert help when you need it—fast, friendly, and 7 days a week.

7 Day Help Desk

Onsite Support

Remote Monitoring

Microsoft 365 Management

Software Updating

E-Learning Portal

Firewall Management

Protection

Robust cybersecurity to keep your data and systems safe.

Anti Virus Basic Protection

Anti Malware Protection

Ransomware Isolation

Flo Password Manager

Microsoft 365 Backup

Patch Management

Security Training

Management

Proactive IT management to keep everything running smoothly.

Account Manager

Annual Tech Review

Strategy & Planning

IT Asset Management

Network Management

Vendor Management

Disaster Recovery

Flo 360+

All the benefits of Flo Protect+

Along with your own branded online workspace and advanced cybersecurity protection for your system, devices and people.

Protection

CyberGuard Pro (MDR)

Phishing Simulation

Cyber Security Training (SAT)

Active Protect Monitoring

3rd Party Vulnerability Patching

MS Secure Score Upgrade

Management

IT Policy Management

Flo Signature Management

Support

SLA Escalation

Cyber Essentials Certification*

Cyber Security & Ai Training

Interested? Book a discovery meeting today

The first step towards Managed IT support is arranging a discovery meeting, where you can tell us more about your business, challenges and ambitions.

Drop us a note

Sector-Specific IT Expertise in North Wales

Work in another sector?

Discover how our team is driving growth for partners in a range of industries

View case studies

Why Choose Flotek as Your Local North Wales IT Partner?

A complete suite of managed IT services for North Wales businesses, delivered from St Asaph and backed by a UK-wide team.

Technical Support Desk

Seven-day helpdesk staffed by engineers based in North Wales who know the area.

Remote Monitoring

Problems fixed remotely so a site visit to Pwllheli or Holyhead is the exception, not the rule.

Cyber Essentials

Full certification support, now a standard requirement for Welsh Government and NHS Wales supply chains.

Cyber Essentials and Cyber Essentials Plus certification

24/7/365 Cyberguard Security

Round-the-clock detection and response, whether your team is in the office or working from home in the hills.

Microsoft 365

Set up, secured and supported for North Wales teams, with bilingual Welsh and English tenancy configuration.

Hosted VoIP

Our Hosted VoIP Support in North Wales delivers reliable, cloud-based phone systems with clear call quality, easy scalability and expert assistance from our St Asaph team.

Microsoft Azure

Cloud servers and continuity for businesses that cannot afford downtime when the nearest engineer is an hour away.

Digital Learning

Cloud-based training that keeps North Wales teams compliant, available in Welsh and English.

Managed IT support in North Wales and across the UK

From our North Wales office at Nexus House, New Vision Business Park in St Asaph, our local engineers deliver dependable managed IT support to businesses from Rhyl and Llandudno to Bangor, Mold and Wrexham. Backed by regional teams in Chester, Warrington and Cardiff, we help our clients focus on their core operations while we handle the rest.

Looking for something more local? See our dedicated pages for IT support in St Asaph and IT support in Wrexham.

Reduced downtime
Friendly support
UK-wide service
Regional teams

Trusted by 2000+ businesses across the UK

FAQs about IT Support in North Wales

Get answers to some of the most frequently asked questions about our managed IT support services below. To speak to an expert, just call us on 02921 508000.

Ask us a question

What is the cost of Managed IT services in North Wales?

The cost of managed IT Support for North Wales businesses will vary depending on what your business requires. However, we offer fixed-fee, per-user packages with no hidden costs, so you know exactly what you are paying each month.

What response time do you guarantee for North Wales businesses?

15 minutes for urgent issues, with a fix target of 24 hours. For on-site work, St Asaph puts us within an hour of most of North Wales.

Do you offer on-site support across the whole of North Wales?

Yes. Our St Asaph-based engineers provide on-site IT support throughout North Wales, including Rhyl, Prestatyn, Colwyn Bay, Llandudno, Bangor, Caernarfon, Anglesey, Mold, Deeside, Wrexham and the surrounding areas, with additional cover from our Chester team along the border.

What type of IT support suits a North Wales SME?

Most SMEs in North Wales benefit from our managed IT Support, which provides full system monitoring, cyber protection and helpdesk access for a fixed monthly cost. If you are unsure, book a discovery meeting and we will recommend the right fit for your business.

Can you support a mixed Mac and Windows setup in North Wales?

Yes. Mixed Mac and Windows estates are common in North Wales, especially in creative, tourism and education settings. Our St Asaph engineers are trained on both, so everything stays compatible and secure.

How difficult is it to move to Flotek from our current North Wales provider?

We manage the whole transition, including liaising with your current provider. Most North Wales moves complete in two to four weeks with no interruption.

How do you price managed IT support for North Wales businesses?

Per user, per month, fixed. Rural sites with limited connectivity often start on Flo Protect+ and add Flo 360+ security as they grow.

What qualifications do your St Asaph engineers hold?

CompTIA, Microsoft, Cisco and Cyber Essentials, with several of the St Asaph team also Welsh speakers.

What does managed IT support in North Wales include?

Our managed IT support in North Wales includes 24/7 system monitoring, remote and on-site assistance, patch management, backup solutions, cyber protection and helpdesk access, all delivered by a local team that knows the region.

How does managed IT support strengthen cyber security in North Wales?

Managed IT in North Wales includes proactive monitoring, endpoint protection and compliance support, so threats are detected and blocked in real time. For businesses supplying Welsh Government or NHS Wales, that is the foundation for Cyber Essentials.

Send us your enquiry today

Use the contact form to tell us what you need help with, whether it’s IT support, cybersecurity, communications, billing, an existing issue, or a general question.

Choose the right enquiry type from the dropdown and we’ll make sure it reaches the right place, whether that’s sales or helpdesk.

Once submitted, we’ll review your enquiry and one of our team will come back to you as soon as they can.

..or call us today

If you would prefer to have a chat or need some quick info, please give us a call