Managed IT Support for Cardiff

IT doesn't need to be hard. At Flotek, we pride ourselves on delivering proactive, jargon-free managed IT support in Cardiff, helping SMEs like yours stay secure, connected and productive with hosted VoIP solutions, responsive IT services and cybersecurity tailored to your way of working.

Responsive Support

Expert IT support for Cardiff, available seven days a week.

Cybersecurity Focused

Protection against ransomware, malware and evolving cyber threats.

Straightforward Guidance

Clear advice and practical support that keeps your technology working.

Local Experts

Cardiff-based support backed by the strength of our national team.

One of the leading IT companies in Cardiff for managed IT and VoIP

Flotek is one of the leading providers of IT services across Cardiff. From our office in Lambourne Crescent to our wider team of regional IT experts, we cater to the unique business landscape of the capital. We offer a complete suite of fully managed IT support in Cardiff, from cybersecurity services and hosted VoIP solutions to managed print and internet connectivity.
We also believe in contributing to our local area. We began our expansion to become one of the leading IT companies in Cardiff in 2023, with the acquisition of Ikona IT and Toolk-IT. Since then, we’ve helped businesses across the city flourish and are now taking an instrumental role in a city-wide fibre rollout in collaboration with Elevate Team, backed by a £7 million investment from Cardiff Council.

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Our full suite of managed IT support services in Cardiff

Managed IT support packages for Cardiff businesses

Our strength lies in the flexibility of our services and the breadth of our expertise. We offer two straightforward packages that include robust security as standard, with our Flo360+ level providing additional protection and support for growing SMEs.

Flo Protect+

Both plans give you unlimited Help Desk and onsite support, proactive monitoring, antivirus protection and secure backups, plus access to our e-learning portal.

Support

Fast, friendly expert help, available 7 days a week.

7 Day Help Desk

Onsite Support

Remote Monitoring

Microsoft 365 Management

Software Updating

E-Learning Portal

Firewall Management

Protection

Cybersecurity built to protect your systems and the data on them.

Anti Virus Basic Protection

Anti Malware Protection

Ransomware Isolation

Flo Password Manager

Microsoft 365 Backup

Patch Management

Security Training

Management

Proactive management that keeps your IT running without fuss.

Account Manager

Annual Tech Review

Strategy & Planning

IT Asset Management

Network Management

Vendor Management

Disaster Recovery

Flo 360+

All the benefits of Flo Protect+

You also get a branded online workspace and advanced cybersecurity that protects your systems, devices and people.

Protection

CyberGuard Pro (MDR)

Phishing Simulation

Cyber Security Training (SAT)

Active Protect Monitoring

3rd Party Vulnerability Patching

MS Secure Score Upgrade

Management

IT Policy Management

Flo Signature Management

Support

SLA Escalation

Cyber Essentials Certification*

Cyber Security & Ai Training

Keen to learn more? Book a discovery meeting

Getting started with Managed IT support begins with a discovery meeting. It's your chance to talk us through your business, the challenges you face and what you're aiming for.

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Cardiff sectors we provide IT support for

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Discover how our team is driving growth for partners in a range of industries

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What makes Flotek the right local Cardiff IT partner?

We believe IT support in Cardiff should be straightforward, personal and genuinely helpful. That’s why our Purple Army works alongside your business as a trusted technology partner, not just another supplier.

Expert IT Helpdesk

Friendly, expert support from our IT specialists whenever your team needs guidance or assistance.

Remote Monitoring

Proactive, always-on monitoring helps us spot and resolve issues before they affect your operations.

Microsoft 365

Cloud-based Microsoft 365 tools, including email and file collaboration, improve your team’s productivity and day-to-day efficiency.

Microsoft Azure

Where 365 provides the tools, Azure solutions deliver the infrastructure, supporting cloud storage, flexible working and long-term business growth.

Cyber Essentials

We help Cardiff businesses achieve Cyber Essentials certification to strengthen security and build customer confidence.

Cyber Essentials and Cyber Essentials Plus support

CyberGuard Protection, 24/7/365

Round-the-clock CyberGuard protection that actively detects, monitors and blocks emerging cybersecurity threats.

Hosted VoIP

Reliable hosted VoIP solutions that keep your teams connected with clear, flexible business communications and easy scalability.

Digital Learning

Cloud-based digital learning that keeps your employees informed, skilled and compliant in our modern, digital-first world.

Fully Managed IT support in Cardiff and across the UK

Our Purple Army delivers dependable, fully managed IT and cybersecurity services in Cardiff , giving you the breathing room to focus on what’s most important for your business.

Nearby, we also support businesses with IT support in Newport, IT support in Bridgend and IT support in Bristol. See all Flotek locations.

Available 24/7/365
Always-on support
Local UK-wide team
150+ experts

Trusted by 2000+ businesses across the UK

Cardiff IT support FAQs

Have a question about our managed IT support services? You'll find answers to the common ones below. To talk it through with an expert, ring us on 02921 508000.

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Is your full range of IT services available in Cardiff?

Yes, we offer our complete range of services in Cardiff, including IT support, cybersecurity, VoIP hosted phones and more.

How far beyond Cardiff do your services reach?

We support businesses across Cardiff, Newport, the Valleys and wider South Wales. If you're unsure whether we cover your area, just get in touch.

What happened to Toolk-IT and Ikona?

We acquired Toolk-IT and Ikona IT to strengthen our presence in Cardiff. Their teams and customers are now part of our wider business, and we continue to support them with the same high standards.

Can you support Cardiff firms with Cyber Essentials?

Yes. Our engineers can guide your business through the Cyber Essentials certification process, helping you meet compliance and improve your cybersecurity posture.

Can you supply hosted VoIP phones in Cardiff?

Absolutely. We provide hosted VoIP services in Cardiff that are scalable, cost-effective and fully supported by our local team.

Where can we find your Cardiff office?

Our office is located in Llanishen at Unit 7, Cleeve House, Lambourne Crescent, Cardiff, CF14 5GP.

What does your Cardiff managed IT support cover?

Our managed IT support includes monitoring, helpdesk access, cybersecurity, backups, updates, remote support and proactive system management.

Can you support a mix of Mac and Windows devices?

Yes, we fully support both Mac and Windows systems, including mixed-device business environments, ensuring efficient performance, full compatibility and top-tier security, whichever OS you use.

Can you advise on the right IT support for my Cardiff business?

Absolutely, that’s what we're here for. Our experts will recommend the right level of IT support based on your business size, goals and existing systems.

How much does managed IT cost in Cardiff?

Cost will always depend on your exact business needs, but our flexible per-user pricing ensures our fees remain clear, scalable and cost-effective.

Flotek team member at his desk in the Flotek office, ready to help with your enquiry

Send us your enquiry today

Use the contact form to tell us what you need help with, whether it’s IT support, cybersecurity, communications, billing, an existing issue, or a general question.

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Once submitted, we’ll review your enquiry and one of our team will come back to you as soon as they can.

..or call us today

If you would prefer to have a chat or need some quick info, please give us a call