Partner Portal: your IT, one login
Support, training, billing and more, without chasing anyone
When we launched the Partner Portal in February, it was a place to raise tickets, find answers and work through our e-learning library. It has grown a lot since then. Today it's where your team can get help, check what's happening, manage the admin and learn new skills, all behind one login.
If you haven't logged in for a while, here's what's waiting for you at portal.flotek.io.
Getting help
- Helpdesk tickets: raise a request with the detail our team needs up front, then track progress and updates as we work on it.
- Knowledge base: quick answers, guides and troubleshooting for the issues that come up most often.
- Executive reporting: a report on every ticket and what we're doing in the background, with Ai analytics.
Running the admin
- Forms and requests: new starters, offboarding and more, ready to complete in minutes. Only authorised users can submit them, so changes to your systems stay under your control.
- Billing: download invoices and see your spend trends.
- Policy manager: download our templates or upload your own, and have your team sign digitally. It's included in Flo 360+.
Building your team's skills
The e-learning library has more than 850 courses, from using Copilot to getting started with SharePoint, worth £1,200 a year. It's a simple way to help new starters find their feet and give everyone else a refresher on the tools they use every day. Find out more about our online learning.
Talking to your customers
- SMS and WhatsApp: send messages to your customers straight from the portal.
- Phone analytics: see how your calls are answered, missed and handled, plus Ai transcriptions, summaries and to-do items.
- Ai bots: web chat and calling bots that answer the routine questions for you. Manage your bots and see every call and chat in one place.
Keeping an eye on your data
If you use Breach Monitor, you can run a live dark web search from the portal and choose daily, weekly or monthly monitoring, with results you can export as a report and act on. See how Breach Monitor works.
How to log in
Go to portal.flotek.io and sign in with your Microsoft or Google account. If you have any trouble getting in, email helpdesk@flotek.io and we'll sort it.
Not a Flotek partner yet? Partner Portal access comes with our managed IT support. Get in touch and we'll show you around.
Further reading
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