IT Helpdesk Technician

We are looking for an enthusiastic, customer service-focused individual with previous experience working within the ICT sector, preferably in an IT Helpdesk or IT Delivery role. You will be responsible for taking inbound calls from customers who require technical assistance, triaging and resolving tickets, and escalating where needed. This role will also include attending customer sites when on-site assistance is required.

Please Note: we are required to carry out a DBS check for every open vacancy.

• Reporting to the IT Delivery Team Leader.
• Setup and installation of new workstations and laptop devices.
• Rollout of Flotek security products, MDR, Email Threat Protection, Anti Virus solutions, document and password management applications.
• Assist in large-scale email and data migrations.
• Lead and own smaller-scale email and data migrations.
• Setup and management of print devices and dictation devices.
• Installation of bespoke client applications, e.g. legal case handling software.
• Installation and configuration of LAN networking equipment.
• Setup and install of firewall devices including security features.
• Hands-on technical troubleshooting, resolution of incidents and change requests.
• Creating and maintaining detailed project documentation, including technical specifications and user guides.
• Communicate with partners to ensure regular updates on the project journey.
• Train clients on newly rolled out technologies and applications.

• A 2nd/3rd line ICT background with service desk experience preferred.
• Solid customer service experience with excellent verbal and written communication skills.
• Loves working as part of a team.
• Comfortable using CRMs and documentation solutions.
• Full UK driving licence.

• EMI Share Equity Scheme — own a slice of the Purple Pie.
• Day off for your birthday.
• Day off for life milestones such as weddings, moving house, child’s first day at school, or religious holidays.
• Give back day to support your chosen charity.
• Savings on gym memberships, shopping and other discounts through Perkbox.
• Social events and team building opportunities.
• Opportunities for professional growth and development.

Due to the nature of the role, the company is unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK.