Billing Support Advisor

The successful candidate will handle customer queries related to billing and invoices, assist with reconciliation tasks, and provide credit control support during busy periods. This role suits someone with a genuine passion for customer service who is detail-oriented and takes ownership of tasks from start to finish.

Please Note: we are required to carry out a DBS check for every open vacancy.

• Responding promptly and professionally to partner queries regarding billing and invoices.
• Investigating and resolving discrepancies or issues related to partner billing.
• Coordinating with all teams within Flotek to investigate billing queries.
• Maintaining up-to-date records of customer interactions, adjustments, and billing communications within the CRM system.
• Supporting partners with onboarding processes related to billing setup and ongoing account management.
• Identifying process improvements and contributing to the refinement of billing and support procedures.
• Assisting with reporting on ticketing stats on SLAs.
• Identifying charges on partner invoices and providing an overview of what the charge is for.
• Raising invoices via Xero accounting system.
• Assisting the wider billing and finance team during bill runs, including invoice analysis and checking.

• A strong focus on customer service, handling billing and invoice queries promptly and accurately.
• Obsessive attention to detail with the ability to handle a high volume of work and meet regular deadlines.
• A financially and commercially minded approach with a desire to contribute to Management Information analytics.
• A drive for continual process improvement as the team scales.
• Adaptability to embrace change as new partners and companies are added to the group.
• Clear, professional, and confident communication, both written and verbal.
• Experience in a similar role is desirable but not essential.

• EMI Share Equity Scheme — own a slice of the Purple Pie.
• Day off for your birthday.
• Day off for life milestones such as weddings, moving house, child's first day at school, or religious holidays.
• Give back day to support your chosen charity.
• Savings on gym memberships, shopping and other discounts through Perkbox.
• Social events and team building opportunities.
• Opportunities for professional growth and development.

Due to the nature of the role, the company is unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK.