Comms IT Helpdesk Engineer - Bridgend

Job Posted on

Full Time

Bridgend, South Wales

£28,000 - £32,000 per annum

Job Responsibilities

Provide 2nd and 3rd line remote support for VoIP, broadband, hosted PBX systems, and data networking issues.
Troubleshoot call quality problems, registration failures, device provisioning issues, and SIP configuration faults.
Support partners with router, firewall, VLAN, QoS and basic networking changes within defined scopes.
Diagnose and resolve WAN/LAN connectivity problems using monitoring and diagnostic tools.
Manage tickets end-to-end, ensuring timely updates, clear communication, and excellent customer experience.
Escalate complex issues to senior engineers with detailed technical notes and findings.

We're always on the lookout for standout people, send us your CV.

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