Birmingham's Leading Managed IT Support and Services
IT doesn’t have to be stressful. At Flotek, we provide responsive and simple IT support in Birmingham, ensuring your technology works seamlessly, giving you complete confidence and peace of mind. We provide proactive, 24/7 managed IT support, cybersecurity and strategic planning designed for SMEs in the West Midlands.
Is Your IT Holding Back Your Birmingham Business?
We specialise in taking the hassle out of IT. With our managed IT services, companies like yours can expect higher efficiency and uptime, protection from cyber threats and the ability to focus on what you do best.
Our team will handle every aspect of your IT needs, providing expert support any day of the week and proactively monitoring your systems to spot emerging concerns and nip them in the bud before you even notice they’re there.
Best of all, our cost-effective, per-user pricing means we can even save you money in the process.
Our team will handle every aspect of your IT needs, providing expert support any day of the week and proactively monitoring your systems to spot emerging concerns and nip them in the bud before you even notice they’re there.
Best of all, our cost-effective, per-user pricing means we can even save you money in the process.
Our managed IT support services in Birmingham
Managed IT services Birmingham
Keep your business running smoothly with packages tailored to your business.
Cyber security support Birmingham
Protection from evolving cyber threats with real-time monitoring.
Hosted VoIP support Birmingham
Cloud-based phone systems that reduce costs and keep you connected.
Microsoft powered
Solutions
Support your business with reliable Microsoft 365 solutions that enhance organisation and collaboration.
Our Managed IT Support Plans
We offer two straightforward packages which both include security as standard, while Flo360+ offers additional levels of security, protection and management for growing businesses.
Flo Protect+
Peace of mind comes as standard with unlimited Help Desk and onsite support, proactive monitoring, antivirus protection, secure backups and access to our e-learning portal.
Support
Expert help when you need it—fast, friendly, and 7 days a week.
7 Day Help Desk
Onsite Support
Remote Monitoring
Microsoft 365 Management
Software Updating
E-Learning Portal
Firewall Management
Protection
Robust cybersecurity to keep your data and systems safe.
Anti Virus Basic Protection
Anti Malware Protection
Ransomware Isolation
Flo Password Manager
Microsoft 365 Backup
Patch Management
Security Training
Management
Proactive IT management to keep everything running smoothly.
Account Manager
Annual Tech Review
Strategy & Planning
IT Asset Management
Network Management
Vendor Management
Disaster Recovery
Flo 360+
All the benefits of Flo Protect+
Along with your own branded online workspace and advanced cybersecurity protection for your system, devices and people.
Protection
CyberGuard Pro (MDR)
CyberGuard SAT
Phishing Simulation
Active Protect Monitoring
Management
Hub 365 Branded Intranet
Flo Signature Management
Support
SLA Escalation
Cyber Essentials Certification*
Interested? Book a discovery meeting today
The first step towards Managed IT support is arranging a discovery meeting, where you can tell us more about your business, challenges and ambitions.
Book a call
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Sector-Specific IT Expertise in the West Midlands
Legal
We support legal firms with reliable IT services Birmingham that protect sensitive information and ensure seamless document management.
Find out more
Hospitality
We support hospitality businesses with IT and connectivity services that improve guest experiences and keep operations running.
Find out more
Estate Agents
We keep estate agents connected with cloud-based IT solutions that provide secure, instant access to important documents from anywhere.
Find out more
Local Councils
We provide local councils with robust, easy-to-manage IT support in Birmingham that keeps public services secure, efficient and connected.
Find out more
Case Studies
Discover how our team is driving growth for partners in a range of industries
Find out more
Work in another sector?
Discover how our team is driving growth for partners in a range of industries
View case studies
Why Choose Flotek as Your Local Birmingham IT Partner?
Access a complete suite of managed IT services designed to make your work go further and unlock the next stage of your business’ growth.
Technical Support Desk
All the available support and assistance you need to get through the workday.
Cyber Essentials
We assist businesses through full Cyber Essentials certification to strengthen data protection, demonstrate compliance and instil trust.
Remote Monitoring
Proactive monitoring to prevent potential IT problems before they escalate or disrupt your business.
24/7/365 Cyberguard Security
Round-the-clock Cyberguard protection that continuously monitors, detects and blocks threats to keep your data safe and systems operating smoothly.
Microsoft 365
Secure, cloud-based tools to help your team stay organised, efficient and productive.
Hosted VoIP
Our Hosted VoIP Support in Birmingham delivers reliable, cloud-based phone systems with clear call quality, easy scalability and expert assistance.
Microsoft Azure
Scalable and secure Microsoft Azure solutions that support cloud storage, virtual servers and business continuity.
Digital Learning
Our digital learning solutions provide engaging, cloud-based training that keeps your team skilled, informed and compliant.
Managed IT support across the UK
We pride ourselves on delivering dependable managed IT support services, designed to help our clients focus on their core operations while we handle the rest.
- Reduced downtime
- Friendly support
- UK-wide service
- Regional teams
Trusted by 2000+ businesses across the UK
FAQs about IT Support in Birmingham
Get answers to some of the most frequently asked questions about our managed IT support services below. To speak to an expert, just call us on 02921 508000.
What is the cost of Managed IT services in Birmingham?
The cost of managed IT Support for Birmingham businesses will vary depending on what your business requires. However, we offer fixed-fee packages with no hidden costs.
What response time can you guarantee in your SLA?
We guarantee a response within 15 minutes as part of our Service Level Agreement (SLA).
Do you offer on-site support across the wider West Midlands?
Yes. Our helpful team provides on-site IT support throughout the West Midlands, including Birmingham, Wolverhampton, Dudley, Walsall and surrounding areas.
What type of IT Support do I need?
Most SMEs benefit from our managed IT Support in Birmingham, which provides full system monitoring, cyber protection and helpdesk access for a fixed monthly cost.
My business uses both Mac and Windows. Can you support a mixed environment?
Yes. Our engineers are trained to support mixed environments, ensuring seamless performance, compatibility and security across both macOS and Windows systems.
How difficult is it to switch IT providers?
We understand how important reliable IT support is. Our IT service SLAs include the guarantee of a 15-minute response time for urgent issues and a fix within 24 hours.
How is pricing determined, and what do your plans cost for SMBs?
Switching will always come with a few challenges, but we manage the entire transition, including liaising with your existing provider so your team can continue working without interruption.
What qualifications do your IT engineers have?
Our engineers hold industry-recognised certifications, including CompTIA, Microsoft, Cisco and Cyber Essentials qualifications.
What services are included in managed IT support?
Our managed IT support in Birmingham includes 24/7 system monitoring, remote and on-site assistance, patch management, backup solutions, cyber protection and helpdesk access.
How does managed IT support improve cybersecurity for your business?
Our IT support solutions strengthen your cybersecurity by combining proactive monitoring, endpoint protection and compliance support. This is how we’re able to detect and block threats in real time.
Arrange your Teams discovery call today
Ready to explore how technology can better support your organisation?
The first step is a conversation—where we learn about your current setup, challenges, and future goals. From there, we’ll help shape a plan that aligns your tech with your ambitions.
Book a call at a time that suits you—we’re here to listen and guide.
The first step is a conversation—where we learn about your current setup, challenges, and future goals. From there, we’ll help shape a plan that aligns your tech with your ambitions.
Book a call at a time that suits you—we’re here to listen and guide.
..or call us today
If you would prefer to have a chat or need some quick info, please give us a call
02921 50 8000
..or call us today
If you would prefer to have a chat or need some quick info, please give us a call
02921 50 8000
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Events
Cybersecurity Awareness Training – Free Monthly Webinars
Cybersecurity Awareness Training – Free Monthly Webinars
18 Dec 2025
10am - 11am
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