Preparing Porters Estate Agents for the Future

Case Study: Strengthening Porters Communications with Flotek

About Porters Estate Agent

Porters Estate Agents are an independent agency specialising in residential lettings. With nearly 30 years of estate agency experience, Porters take pride in offering their clients the personal touch, with an efficient and professional service.

The Challenge: Future Proofing with cost in mind

Before partnering with Flotek, Porters wanted to sort several issues that were not allowing them to future-proof their comms:

• Lack of Reliable Support: When technical issues occur, Porters needed assurance that their provider could respond promptly and effectively. Timely support was a top priority to minimise disruptions to the business.
• Cost effective, scalable solutions: The firm was seeking a tailored solution that met their current needs without being cost-prohibitive. Just as importantly, they wanted a system that could grow with them, flexible enough to adapt as their business evolved.
• Outdated Phone Systems: While other areas of their technology stack were modern and efficient, their phone system lagged behind. Porters wanted to upgrade to a cutting-edge communication solution that aligned with their broader digital strategy, enhancing both present-day operations and long-term scalability.

How Flotek Helped

Flotek conducted a full audit of Porters communication systems and implemented a tailored solution focused on modernisation, Scalability, and future proofing:

Unified Communication System Upgrade

Flotek implemented a fully cloud-based phone system. This upgrade replaced their outdated and fragmented legacy phone systems with a unified, scalable, and future-ready communication platform.

Modern technology

By adopting Flotek’s cloud communication solutions, Porters now benefit from a more reliable, secure, and feature-rich system. The transition to cloud telephony has eliminated the limitations of traditional hardware, reduced maintenance overhead, and enabled seamless integration with other digital tools and platforms

Reviewed Billing

As part of the implementation process, Flotek conducted a comprehensive review of Porters’ existing telecom billing. This analysis identified several redundant services and unnecessary features that were no longer aligned with the company’s operational needs. By removing these inefficiencies, Flotek was able to streamline the communications plan, resulting in a more tailored solution that significantly reduced overall costs while improving service quality.

The Results

• Saving on Cost: Since switching to Flotek’s cloud-based phone system, Porters has seen up to a 40% reduction in their monthly communications bill.
• Future Proofing Their Setup: The new system isn’t just about today—it’s built for tomorrow too. Porters now has a flexible, scalable phone system that can easily adapt to future IT upgrades or communication needs.
• Better Collaboration: With features like easy call transfers, call queues, and smart routing, the team can now collaborate more smoothly than ever.

"As a small business, keeping costs down and finding cost-effective solutions is always a top priority—and choosing Flotek was definitely the right move for us."

Rebecca Porter, Managing Director of Porters

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Is Your Estate Agents Ready for a Digital Transformation?

If you're facing similar operational or technology challenges, Flotek is here to help. Let’s work together to streamline your systems, boost efficiency, and future-proof your business.

Get in touch today to start your transformation journey.

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