This position is now closed. We're always looking for great people to join our team so please submit your CV

Helpdesk Coordinator - Bridgend

Job Posted on

April 9, 2026

Full Time

Bridgend, South Wales

£26,500 per annum

Job Responsibilities

Review and assess all incoming tickets from partners in a timely and professional manner.
Determine the urgency, impact, and technical category of each ticket.
Assign or escalate tickets to the most appropriate technician or specialist team.
Ensure tickets contain clear and complete information before dispatch.
Communicate with partners where clarification is required.
Flag high-priority or service-down incidents immediately.

Responsibilities

Review and assess all incoming tickets from partners in a timely and professional manner.
Determine the urgency, impact, and technical category of each ticket.
Assign or escalate tickets to the most appropriate technician or specialist team.
Ensure tickets contain clear and complete information before dispatch.
Communicate with partners where clarification is required.
Flag high-priority or service-down incidents immediately.

We're always on the lookout for standout people, send us your CV.

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