IT Maintenance Engineer (Field-Based)

We are looking for an enthusiastic, customer service-focused individual with previous experience working within the ICT sector, preferably in a 2nd line role with experience being on site with customers. The successful candidate will be responsible for troubleshooting and maintaining IT systems on-site, using pool vehicles to travel to partner premises. When not performing on-site visits, you will be responsible for assisting the IT Helpdesk in resolving IT cases remotely from our Flotek HQ in Bridgend.

Please Note: we are required to carry out a DBS check for every open vacancy.

• Attend partner sites to diagnose, resolve and remediate IT incidents and service issues.
• Carry out proactive and preventative maintenance across hardware, software and network infrastructure.
• Troubleshoot and resolve complex issues relating to desktops, laptops, servers, networking and peripheral equipment.
• Install, configure and upgrade operating systems, applications and IT infrastructure components.
• Provide high-quality technical support to end users, both on-site and remotely.
• Act as a senior escalation point for technical issues, ensuring problems are resolved efficiently and effectively.
• Maintain accurate documentation relating to IT assets, site visits, maintenance activity and technical resolutions.
• Work closely with Helpdesk colleagues, Team Leaders and other technical teams to improve system reliability and service delivery.
• Ensure all work is completed in line with Flotek Group policies, security standards and industry best practice.
• Handle inbound partner calls and emails where required, providing calm, professional and effective technical assistance.
• Ensure all incidents, requests and faults are managed within agreed SLAs, with clear ownership and follow-up.
• Communicate clearly with partners, colleagues and management, providing regular updates and managing expectations throughout the lifecycle of an issue.
• Consistently deliver a world-class service experience and act as a positive ambassador for Flotek Group.

• Strong ICT background with demonstrable 2nd line (or higher) technical support experience.
• Significant hands-on experience delivering on-site IT support to business partners.
• Confident troubleshooting skills across hardware, software and networking environments.
• Excellent customer service and communication skills, both written and verbal.
• Ability to work independently, prioritise effectively and take ownership of technical outcomes.
• Full UK driving licence and willingness to travel as part of the role.

• Competitive salary of £30,000 – £35,000 per annum (experience dependent).
• Access to a company vehicle.
• Inclusive EMI Share Equity Scheme — own a slice of the Purple Pie.
• Day off for your birthday.
• Day off for life milestones such as weddings, moving house, a child's first day at school, or religious holidays.
• Give back day to support your chosen charity.
• Savings on gym memberships, shopping and other discounts through Perkbox.
• Social events and team building opportunities.
• Opportunities for professional growth and development.

Due to the nature of the role, the company is unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK.