Managed Print Engineer

Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity, Comms and Managed Print Solutions to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion and heart.

When you join Flotek Group you join our “Purple Army” and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a “Wow!”

As a Managed Print Engineer at Flotek, you will play a pivotal role within our dedicated print installation and service team. You will be part of the team responsible for the delivery of professional print solutions, ensuring that every project is executed to the Flotek standard. Your responsibilities will include not only maintaining and exceeding established service benchmarks, but also actively identifying opportunities for process improvement. Collaboration is at the heart of this role — you will work in close partnership with the Managed Print Service Manager. Your expertise and proactive approach will help shape the future of our managed print services, ensuring our partners consistently receive exceptional support and value.

• Reporting to the Managed Print Service Manager.
• Staying up to date on industry trends and Flotek technologies.
• Delivering world-class service at all times.
• Delivering Managed Print installation projects on time and within budget.
• Communicating with clients and internal project managers.
• Hands-on and remote technical troubleshooting.
• Creating and maintaining detailed project documentation to ensure effective handover to our support teams.
• Delivering product training to end users, as well as internally at Flotek.
• Installing 3rd party software applications to partner PC and server devices.
• Ensuring the effectiveness of print management reporting applications at partner sites.
• Mentoring and supporting the growth of aspiring Managed Print Engineers.

• A positive attitude with a can-do approach to everything.
• Excellent communication skills.
• Previous experience in a managed print delivery/service role in a technology business.
• Great technical ability to diagnose faults accurately and efficiently.
• Experience using a CRM to log installation/service notes.
• Be partner focused, with the ability to understand and identify user needs.
• Experience with Konica Minolta and Lexmark desirable.
• Excellent organisational skills and the ability to prioritise work effectively.
• Excellent external partner liaison skills.
• Ability to prioritise personal workload.
• Happy to travel to partner sites across the UK.
• Full UK driving licence.

• Salary dependent on experience, within the range of £26,000 - £32,000 per annum.
• Includes a company van.
• EMI Share Equity Scheme — own a slice of the “Purple Pie”.
• Day off for your birthday.
• Day off for other life milestones — such as weddings, moving house, a child's first day at school, or religious holidays.
• Give Back Day to support your chosen charity.
• Savings on gym memberships, shopping and other discounts available through Perkbox.
• Regular social events and team-building opportunities.
• Opportunities for professional development and career progression.

Please note: due to the nature of this role, we are unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK.