Partner feedback and reviews

Johan was very polite and helpful in sorting out our email issue. He kept us updated regularly with what actions he was taking which resulted in a positive outcome.

Thank you very much Jake for dealing with the issues on my computer so promptly. Jake was very friendly and approachable, and also very knowledgeable. The customer service was excellent!

my issue was resolved quickly and remotely with minimal disruption to my work

Damian at Flotek was so patient and helpful when I needed help setting up 2 tablets for our charity. It's not always easy to get support over the phone but he was clearly listening to my questions and knew the answers. Highly recommended.

Request dealt with promptly

Johan was very helpful and did what i needed sraight away and answered any querires i had promplty.

Damian resolved the issue I had immediately which was so helpful and particularly as i was working remotely. He also assisted me in showing me how to resolve the issue if it happened again. Fantastic service and thank you Damian.

Damian Kearns was extremely helpful and sorted my issue out in a quick and friendly manner thank you.

Swift fix and very professional experience by Anu Rajashekar

Excellent Service

Kieran Griffiths - patient, efficient, fast and understanding, thank you

A friendly and efficient experience

Helpful, friendly and efficient.

Peter Daniel was friendly, knowledgeable and honest. Resolved the issue too.

Lucy the agent who took my call was very patient and understanding. She took the time to resolve the issue immediately.

Very helpful and problem resolved quickly.

Kieran was extremely helpful. Fixed my issue and kept me informed throughout.

Jason is great

I had a printer problem today - I rang Flotek and Alex Provis dealt with it very fast and efficiently as always. Many thanks to the team.

Lucy was excellent. I'm not sure why I wasn't listed as an authorised person - but Lucy found a workaround in our situation and I am satisfied she handled this ticket well.

Alex from Flotek was fantastic as always - quick, speedy service that solved my problem and meant that my day wasn't disrupted at all. Thanks again - I would thoroughly recommend him and Flotek!

Amima was absolutely fantastic! She followed up consistently until she located and fully resolved the issue. This level of professionalism and dedication is rare. Amima deserves a raise! ❤️

as always quick, knowledgable, professional, friendly - and patient with the likes of me lol

Once again Jason Barnes was very patient and understanding - I had changed inks in the printer and for at least an hour it wouldn't print from the work side of computer or , what I can only describe as my home computer, although they are one and the same. He remembered me from a previous call re printer, so was extremely understanding. by the time he had access to the computer, the gremlin had disappeared and was printing from both sides. As I said Jason could not have been more patient with me and we agreed to see how things were tomorrow but hopefully all will be good. A big thank you again from me to Jason

Fantastic service as always from the team. So patient with us trying to explain the issue we are having when they cannot physically see it, they always sort it out and keep us updated if it's not an easy fix that needs a few days to investigate. As it happens, this query was resolved within half an hour. 5 stars to Kevin.

Simon was amazing, thanks for your help

Great response time, very efficient. Thank you for your help.

Peter was very kind and helpful and taught me a couple of new things that I can now fix myself in future :) Thank you!

I used the webchat to initiate contact because I have no idea what the help desk number is. But they raised a ticket and I got a call back super fast.

Rocco was brilliant thanks

Jason was very helpful and pleasant

Very helpful approachable engineer

Friendly, helpful and efficient!

I recently contacted Flotek regarding an unexpected issue with my LEAP software. What initially seemed like a straightforward fix turned out to be much more complex. I spoke with Jason, who was very helpful, friendly, and professional. His communication throughout the process was fantastic, and he resolved the issue efficiently.

Resolved very quickly

We had a printer issue within our software package that is on cover with a third party, after dealing with them over a period of a couple of days they the informed us to contact Flotek. Alex was very helpful, professional and friendly, sorted the issue so quickly. Thank you then suggested we contacted Flotek. This issue was rectified so quickly,

Had to contact Flotek as experiencing difficulty printing a particular email. James Barnes displayed great patience &understanding, trying to find several resolutions in the end it was determined that the main problem was it had a screenshot within it. When copied into a word document it printed fine. The service was, as it always is when I make contact, excellent.

Lucy was quick, efficient and friendly!

Required assitance with new leap update. Experienced password login in details and constantly locked out. It was resolved as quickly as possible and no further issues

Rocco was brilliant and diligent, friendly and easy to talk to throughout the course of the request

Straight through and Rocco sorted my issue. Rocco was aware of a recent issue with the update and stayed on the line while I checked whether I also had the same issue, which was helpful.

Problem resolved very quickly

Fixed a previous problem, enable me to have confidence incase anything went wrong

Johan was really polite and understood my needs . has updated my system so i can get in quicker, great thanks.

Kieran was extremely helpful and provide all i needed to resolve

Very helpful and dealt with issue quickly

Help to find back up, but struggled, and changed the location to enable me to see the back up before closing the year end down

Johan was great help and very friendly.

Very professional a courteous

Excellent service and response time

Johan was very helpful and patient - they resolved my issue quickly, and were very kind despite my issue being very basic.

Quick and efficient

Romeo was very helpful and reassuring and dealt with the issues quickly.

Andries was excellent. And fixed the issue in a timely manner.

Great fast fix

Jason was extremely helpful and dealt with my query in a very short time, which was welcomed as urgency to resolve the issue. He guided me and assured me.

Kieran was really helpful and very efficient.

Kieran Griffiths has been brilliant to deal with from start to finish. He is friendly, approachable, and incredibly helpful whenever we need support. Nothing is ever too much trouble, and his expertise and quick responses give us complete confidence that we're in good hands. A real credit to Flotek. Thank you for all your help!

As always a friendly and helpful service

Excellent support

We had an unusual request to to an item being affected by possible lightning strike. After a super conversation with the engineer and some detective work at botyh ends we came to a satisfactory conclusion.

Quickly resolved issue No issues, Many thanks

Romeo understood our requirements and assisted in implementing extremely well.

Damian was on the phone minutes after I had raised the ticket and the remote desktop connection was set up for me to try tonight

Friendly, knowledgeable and solved the problem within 10 minutes.

Peter was great at keeping me informed and making the changes I requested even when they might not have been the easiest procedures to do.

Extremely patient and understanding

SORTED ISSUE OUT VERY QUICK

I have had a lot of IT issues over the last couple of days due to migrating to a temporary laptop, and Johan at Flotek has been incredibly helpful throughout. Johan has put in a lot of time to resolve these issues quickly, making a stressful situation much easier to manage. Really impressed with Johan's dedication to this.

Very helpful from Johan, would recommend! Ticket raised and dealt with within the hour :)

Great service from Johan. we encountered some issues but Johan was calm and talked through everything he was doing till he got the issue resolved.

Although there wasn't an immediate solution to the problem, Kevin persevered and all the changes I requested (which there were many of) he made after finding out more details about our phones. He could have easily just given up and told us it wasn't possible but he sorted all the issues which i greatly appreciate.

As I said yesterday many thanks to Peter Daniel for his patience & understanding and connecting the printer for me.

Johan was very helpful and quickly resolved the problem.

Johann could not have been more helpful, with a problem recently. The response to a query was very quick and solved immediately whilst on the phone via remote connection. We also had excellent service and advice from Matt and Alex when they installed sharepoint for our charity - nothing too much trouble and incredibly patient when explaining how things work. Rhiannon has also been very helpful & polite whilst dealing with a Cyber Essentials submission for the Charity. Every call for help has been answered swiftly, efficiently and very politely on all occassions. I cannot fault any of the Flotek staff who have engaged with us. This includes our accounts manager Michael Berry. Our experience with Michael has far outweighed any previous experience with account managers (not from this company). It is so nice knowing if you have a problem Flotek is there to help.

Great support as always, Jack is a great example of world class support.

Johan was polite and helpful throughout the call and very accommodating, Excellent Service

All I can say is all at Flotek have great patience & understanding when dealing with me, respect the fact that I am old and whilst I can operate a system that is about the limit of my knowledge of technology - today was no exception Peter was very understanding & when I said I would obtain a printer from work & phone tomorrow to have it connected he thought that the best option for the moment. knowledge - I know when I have to call they are really helpfull

Andries is so friendly and warm - he puts you at ease when speaking to me. He is clear with his direction when fixing the issues.

Constant updates

Great customer service. Technician Paul Farr was very efficient and resolved the issue. Had great communication and response times, also very friendly.

Problem sorted out quickly and efficiently

Reasonably quick response although I was unable to take the call at that time, and called back later. Subsequently it did take a little while to get the second call, but I will not remove a star as my need was not urgent and the matter was resolved very quickly once my Laptop was connected remotely.

Efficient resolving of issue and consideration to my time

Johan was excellent. Great knowledge and kept me updated every step of the way.

Andries was very helpful, communicated well with me and resolved my issue promptly.

Very quick and helpful with resolution from Andries Clark-Halket

Hopefully my issue has been sorted - very helpful

Johan always fixes the issue quickly and efficiently. A credit to the Flotek team

Very prompt response when I reported a phishing email

Flotek picked up the ticket really quickly and Johan was assigned. Johan made immediate contact and we quickly established Teams contact which helped enormously. The issue was quite complex and did take quite a lot of diagnostic work but Johan kept me informed throughout. The ticket was resolved and everything back and fully operational. Johan was incredibly helpful and personable. He didn't overcomplicate things and kept the communication to plain and simple laymen's terms putting me at ease. First class service throughout.

communication is good and receive a response fairly quickly and always answer the phone

The Customer Service team responded in a timely manner and resolved the issue quickly.

Damian was very helpful and resolved my issue quickly. Thank you!

Called back promptly and issue was sorted quickly

Very prompt service from Anu and the problem was resolved to my satisfaction

Johan Oosthuizen was incredible, helped fix my problem quickly and very professional

Very quick to respond. Romeo dialled right into my computer and trouble shot the problem quickly and resolved my issues.

Romeo was very polite and efficient . Resolved the issue quickly.

Always quick to respond, efficient and helpful. Thanks for all your help Johan Oosthuizen!