15 Aug 2026

Flotek Group hits 500 Trustpilot reviews with a 4.9 rating

Jay Ball

Chief Executive Officer

Flotek Group has passed 500 verified Trustpilot reviews, with a 4.9 average rating and Rated Excellent status.

We started collecting online reviews in March 2024. In the last 12 months alone, 302 partners have taken the time to share feedback about their experience with us.

What 500 reviews really represent

500 is not just a number. Behind every review is a support ticket that was raised, a phone call that was answered, or a problem that was solved. Some got sorted in ten minutes. Some took days. All of them contributed to how our partners now see us.

The headline stats:

500 verified Trustpilot reviews
4.9 average rating (Rated Excellent)
302 reviews in the last 12 months
Over 30 team members named by partners in the past three months alone
Reviews collected since March 2024

The team behind every ticket

Running a managed technology service is not glamorous work. On a busy day, our team handles more than 200+ tickets, and every single one of them is urgent to the person raising it. Everyone wants it fixed now.

Over 30 members of the team have been named by partners in Trustpilot reviews in the last three months alone. Chris McLeod stepped in on a Sunday afternoon to restore a corrupted database. Johan Oosthuizen shut down a live phishing attack in real time. Jason Deetlefs fixed in 30 minutes what a customer thought would take days.

Others named include Jack Bond, Kieran Griffiths, Peter Daniel, Ifzal Malook, Andries Clark-Halket, Megan Rees, Anu Rajashekar, Rhiannon Furness, James Brown, Emima Joshua, Matt Screech, Tomos Card, Brian Van der Bergh, and plenty more.

The majority of the 500 reviews don't mention names at all. They don't need to. Every ticket has an engineer behind it. Every phone call is answered by a person. Every review counts.

"Reaching 500 reviews with a 4.9 rating is something I'm genuinely proud of. Not because the number itself is impressive, but because of what it represents. Behind every one of those reviews is a real customer taking the time to share their experience, and a real team member doing the work behind it. We're a support company. We get escalations. Sometimes things don't get sorted as fast as any of us would like. That's why we ask for feedback on every single ticket, whether it went well or it didn't, because that's how we get better. We will keep asking our partners to share their honest experience. The next 500 will look after themselves, as long as we keep showing up for them."

‍Jay Ball, CEO

Keep the feedback coming

If you're a Flotek partner and haven't left a review yet, we would genuinely love to hear from you. Whether it's a shoutout for the engineer who saved your Monday, or a note about something we could improve on, honest feedback shapes what we do next.

Read all 500 reviews at trustpilot.com/review/flotek.io.

Sunday afternoon, sorted

Chris McLeod stepped in to restore a corrupted live database on a Sunday afternoon. Every one of the 500 reviews has a moment like this behind it.

Phishing attack, shut down live

Johan Oosthuizen dealt with a live global attack in real time. Some names come up again and again in our reviews. His is one of them.

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